Partner Operations Manager EMEAI

Philips Iberica SAU; Farnborough; On-site; GBP 45,000 - 70,000; Full time

Job summary

Philips Iberica SAU is seeking a Partner Operations Manager EMEAI to drive effectiveness in partner operations. This office-based position requires strong analytical, problem-solving skills, and a customer-focused mindset. Ideal candidates should have a Bachelor's degree and 3-5 years of sales operations experience. Join us to make a significant impact in the healthcare sector.

Qualifications

• 3-5 years of experience in sales operations.
• Experience with channel partners is highly desirable.
• Certified LEAN Basic or equivalent.

Responsibilities

• Optimize sales processes to improve productivity.
• Train and support Partners on Philips sales processes.
• Monitor and improve sales and service process performance.

Skills

Analytical skills

Problem-solving skills

Stakeholder management

Collaboration skills

Communication skills

Customer-focused mindset

Education

Bachelor Degree in business or related discipline

Job description

Job Title

Partner Operations Manager EMEAI

Job Description

In late January, we announced that Bridgefield Capital signed an agreement to acquire Philips’ Emergency Care business, which includes leading brands and products like HeartStart AEDs, Intrepid and DFM100 monitor defibrillators, Tempus monitor and Tempus ALS systems, and Corsium and ECI informatics solutions. We expect the transaction to close at the end of 2025.

With Bridgefield’s support and building on our 40+ year legacy of growth and innovation in emergency medical technology, the Emergency Care business will continue passionately pursuing our mission of saving lives, lowering healthcare costs, and advancing resuscitation science while serving the public access AED, EMS, military, and hospital markets.

In this role, as part of an agile company with dedicated resources to achieve strategic goals, you’ll have opportunities to join the “NewCo” we are forming, grow both personally and professionally, and potentially make a significant impact on the acute care space and on the consumers, patients, and healthcare workers who depend on these life-saving solutions.

The Partner Operations Manager will be responsible for the efficient management of overall operational activities related to our Distributor & Partner Channel. This role serves as a key partner to the commercial team, driving effectiveness, efficiency, and performance of partner operations. It is critical in optimizing tools, processes, analytics, and strategies supporting our field teams.

Do you believe you have the skills, drive, and attitude to join this exciting journey? Do you have a strong customer-first mindset, solid process and analytical skills, and operational experience? If so, this could be your next challenge!

Your role:

• Optimize sales processes to improve productivity and maximize business outcomes
• Ensure CRM and sales automation tools are optimized and effectively used
• Monitor and enhance lead management, pipeline tracking, and sales forecasting
• Support the commercial & marketing teams in creating and executing Partner Joint Business Plans
• Train and support Partners and/or Market stakeholders on relevant Philips sales and service processes and tools
• Monitor and improve sales and service process performance and adherence (including DDP process, contract management, and administration of business criteria)
• Ensure partner data and contract templates are up-to-date in company systems (collaborating with legal and contract management teams)
• Manage order and supply-related problem solving activities in collaboration with channel partners and internal teams
• Prepare input for Partner performance reviews

You're the right fit if:

• Bachelor Degree in business or related discipline
• 3-5 years of experience in sales operations
• Experience with channel partners is highly desirable
• Strong analytical and problem-solving skills
• Certified LEAN Basic or equivalent
• Excellent stakeholder management skills
• Strong collaboration and communication skills, effective in virtual teams
• Customer-focused mindset
• Fluent in English; additional EMEAI languages are a plus

How we work together

We believe we are better together. For office-based teams, this means working in-person at least 3 days a week. Onsite roles require full-time presence in our facilities. Field roles are typically outside main facilities, at customer or supplier locations.

This role is office-based, requiring at least 3 days/week in the office.

About Philips

We are a health technology company built on the belief that every human matters. We aim to ensure everyone has access to quality healthcare. Join us to do work that helps lives.

Learn more about our business, our history, and our purpose.

If interested and you have many of the required experiences, we encourage you to apply. You may be a good fit for this or other opportunities at Philips. Learn about our diversity and inclusion efforts here.

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