Partner Operations Manager, Creator Success Operations, YouTube (English, German)

YouTube; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading video streaming platform is seeking a Partner Operations team member in London to provide operational support for partners, troubleshoot issues, and optimize workflows. The role requires fluency in English and German, along with experience in customer support and project management. This position offers an exciting opportunity to enhance the user experience and drive satisfaction across the platform.

Qualifications

• 2 years of experience in customer support or client services.
• 2 years of experience managing projects or programs.
• Ability to communicate effectively in a bilingual environment.

Responsibilities

• Provide operational support for partners on the YouTube platform.
• Troubleshoot technical issues to enable partner performance.
• Identify opportunities for operational workflow optimization.

Skills

Customer support experience

Fluency in English

Fluency in German

Project management

SQL proficiency

Education

Bachelor's degree in a technical, business field, or equivalent

Job description

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Minimum qualifications:

• Bachelor's degree in a technical, business, a related field, or equivalent practical experience.
• 2 years of experience in customer support or client services, including troubleshooting and resolving customer issues.
• 2 years of experience in managing projects or programs, engaging with external executive stakeholders.
• Ability to communicate in English and German fluently, as this is a customer-facing role that requires interaction with local stakeholders.

Preferred qualifications:

• Proficiency in SQL.
• Ability to manage multiple, time-sensitive projects while working independently to drive projects to completion with guidance and high attention to detail.
• Ability to make constructive suggestions and develop innovative ways to scale initiatives.
• Ability to troubleshoot technical issues.

About the job

As a member of the Partner Operations team, you'll analyze top issues facing our content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you'll drive reach, satisfaction, and resolution - making YouTube an exceptional user experience for everyone.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

Responsibilities

• Provide operational support for partners on the YouTube platform, primarily through email communication.
• Troubleshoot technical issues to enable partners to maximize their performance on the platform.
• Serve as a consultant to internal, cross-functional stakeholders on the YouTube product. Work with assigned Partner Managers and Partner Engineers on account in-depth search and share insights for partner growth.
• Identify opportunities for operational workflow optimization and process improvement. Utilize key metrics to assess data through both quantitative and qualitative analysis, generating actionable insights.
• Contribute to scaling Partner Operations for YouTube through innovation, efficiency gains, and root cause analysis. Streamline the operational workflow by identifying and eliminating bottlenecks.