Partner Managers and Client Relations

TN United Kingdom; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dynamic individuals to join their Partner Management and Client Relations teams in Manchester. This role offers a unique opportunity to work closely with external suppliers and trusted partners, ensuring exceptional customer service and achieving business objectives. Candidates will thrive in a fast-paced environment, leveraging their strong communication skills and attention to detail to manage relationships and navigate financial regulations. If you're adaptable and eager to make a significant impact, this position offers experiences that are both challenging and rewarding.

Qualifications

• Candidates should be customer-focused and knowledgeable about financial regulations.
• Strong communication skills and attention to detail are essential.

Responsibilities

• Collaborate with creditors and partners to ensure high standards of customer treatment.
• Conduct audits and reviews to ensure effective processes across operational sites.

Skills

Customer Focus

Strong Communication Skills

Attention to Detail

Relationship Management

Conduct Risk Management

Performance Management

Financial Regulations Knowledge

Adaptability

Analytical Skills

Job description

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Partner Managers and Client Relations, Manchester

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Client:

Arrow Global Group

Location:

Manchester, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

db3afa2ab5e8

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Our Partner Management team works closely with external suppliers and trusted partners to ensure high standards of customer treatment and achievement of business objectives. The Client Relations team communicates the quality of our services to creditors, demonstrating the value of our internal and outsourced solutions.

Our teams collaborate with high street creditors, financial investors, debt collection agencies, legal firms, debt advice companies, regulatory bodies, and industry focus groups. We continually improve our operational frameworks to stay industry-leading, delivering excellent customer service and financial results. We conduct onsite and offsite audits and reviews, ensuring processes and strategies are effectively designed and implemented across all operational sites.

Examples of roles offered include:

• (Senior) Partner Manager
• Partner Support Manager
• Client Relations Manager
• (Senior) Litigation Case Handler

What do we look for?

All roles involve Relationship Management, Conduct Risk Management, and Performance Management. Candidates should be customer-focused, knowledgeable about financial regulations, and commercially minded. Strong communication skills and attention to detail are essential. Experience in analytics, litigation, or supplier/client management is advantageous. The fast-paced nature of our business requires adaptable individuals who can think quickly.

This is an opportunity to make a significant impact on our business and gain exposure to the diverse activities of Arrow and our partners. Our roles offer unique experiences that are hard to find elsewhere.