Partner Enablement Experience Product / Process Owner

Lenovo; Farnborough; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading IT company is seeking a Partner Enablement Experience Product / Process Owner in Farnborough. This role involves managing tools to improve partner engagement and user satisfaction, focusing on data analysis, optimization, and governance to enhance collaboration and sales effectiveness. Ideal candidates will possess a degree and extensive B2B experience, ready to drive initiatives in a dynamic environment.

Benefits

Professional and personal development opportunities

Open and stimulating environment

Flat structures and fast decision-making

Flexible work arrangements

Collaborative international team

Strong employer brand

Attractive compensation package

Qualifications

• 5-8 years of experience in B2B/Channel sales and/or sales enablement roles.
• Experience with channel partner relationship management.
• Proficiency in analyzing sales data to derive actionable insights.

Responsibilities

• Define the vision for partner engagement aligned with business objectives.
• Lead the partner portal strategy and usability improvements.
• Establish KPIs for portal usage and partner satisfaction.

Skills

Data analysis

User experience

Workflow optimization

Project management

Education

Bachelor’s degree in business administration, Marketing, Information Technology

Job description

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Partner Enablement Experience Product / Process Owner, Farnborough

Location: Farnborough, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 35c545cbd93d

Job Views: 4

Posted: 29.06.2025

Expiry Date: 13.08.2025

Job Description:

Description and Requirements

We are seeking a highly motivated and experienced individual to join our Lenovo Experience Group (LXG) Partner Digital Experience team which owns and is responsible for managing and optimizing the suite of tools and technologies that enable our Partners, Sellers and support teams. The goal of this role is to ensure that our sales and support teams have the right tools, technologies, and optimal user experience to effectively engage with sellers and Partners to drive sales, and close deals. You will be responsible for the effectiveness, adoption and ultimately user satisfaction of an assigned set of tools & solutions through the measurement of KPIs (eg OSAT) and feedback.

In this role, you will be focused on listening to our Sellers and Partners and improving their experience on deployed platforms. You will lead key initiatives that involve process improvements, tool usability, data & insights, performance and adoption. We are seeking a highly skilled experience manager to join our team with the responsibility of delivering WW revenue growth, Partner Satisfaction, Ease of Use.

Key Responsibilities:

• Own and define the vision and strategic roadmap for partner engagement in alignment with broader business objectives
• Lead the development and execution of the partner portal strategy, including platform evaluation, optimization, and long-term scalability.
• Analyze, design, and improve end-to-end business processes to ensure seamless and efficient partner interactions across learning and development journeys.
• Act as a primary liaison between cross-functional teams and stakeholders (business operations, learning & development, IT, partner support) to align on priorities and deliver coordinated outcomes.
• Drive global governance processes, ensuring progress tracking, accountability, and cross-team collaboration on strategic initiatives.
• Establish and monitor key performance indicators (KPIs) to evaluate portal usage, process effectiveness, and overall partner satisfaction.
• Champion a culture of continuous improvement, leveraging feedback, analytics, and industry best practices to drive innovation and process automation.
• Ensure compliance with internal standards, data governance, and relevant industry benchmarks.
• Translate platform insights and partner behavior analytics into actionable recommendations for business leaders and decision-makers.
• Lead internal training and change management efforts to ensure successful adoption of new tools, processes, and platform capabilities.

Qualifications:

• Bachelor’s degree in business administration, Marketing, Information Technology, or related field (master’s degree a plus).
• 5-8 years of experience in B2B/Channel sales and/or sales enablement roles; experience with channel partner relationship management
• Experience with data analysis, reporting, and dashboards.
• Knowledge of user experience, data analytics, automation, and workflow optimization.
• Proficiency in analyzing sales data to derive actionable insights and continuously improve the sales process.
• Project management experience is a plus.

Description and Requirements

We are seeking a highly motivated and experienced individual to join our Lenovo Experience Group (LXG) Partner Digital Experience team which owns and is responsible for managing and optimizing the suite of tools and technologies that enable our Partners, Sellers and support teams. The goal of this role is to ensure that our sales and support teams have the right tools, technologies, and optimal user experience to effectively engage with sellers and Partners to drive sales, and close deals. You will be responsible for the effectiveness, adoption and ultimately user satisfaction of an assigned set of tools & solutions through the measurement of KPIs (eg OSAT) and feedback.

In this role, you will be focused on listening to our Sellers and Partners and improving their experience on deployed platforms. You will lead key initiatives that involve process improvements, tool usability, data & insights, performance and adoption. We are seeking a highly skilled experience manager to join our team with the responsibility of delivering WW revenue growth, Partner Satisfaction, Ease of Use.

Key Responsibilities:

• Own and define the vision and strategic roadmap for partner engagement in alignment with broader business objectives
• Lead the development and execution of the partner portal strategy, including platform evaluation, optimization, and long-term scalability.
• Analyze, design, and improve end-to-end business processes to ensure seamless and efficient partner interactions across learning and development journeys.
• Act as a primary liaison between cross-functional teams and stakeholders (business operations, learning & development, IT, partner support) to align on priorities and deliver coordinated outcomes.
• Drive global governance processes, ensuring progress tracking, accountability, and cross-team collaboration on strategic initiatives.
• Establish and monitor key performance indicators (KPIs) to evaluate portal usage, process effectiveness, and overall partner satisfaction.
• Champion a culture of continuous improvement, leveraging feedback, analytics, and industry best practices to drive innovation and process automation.
• Ensure compliance with internal standards, data governance, and relevant industry benchmarks.
• Translate platform insights and partner behavior analytics into actionable recommendations for business leaders and decision-makers.
• Lead internal training and change management efforts to ensure successful adoption of new tools, processes, and platform capabilities.

Qualifications:

• Bachelor’s degree in business administration, Marketing, Information Technology, or related field (master’s degree a plus).
• 5-8 years of experience in B2B/Channel sales and/or sales enablement roles; experience with channel partner relationship management
• Experience with data analysis, reporting, and dashboards.
• Knowledge of user experience, data analytics, automation, and workflow optimization.
• Proficiency in analyzing sales data to derive actionable insights and continuously improve the sales process.
• Project management experience is a plus.

What we offer:

• A multitude of professional and personal opportunities
• An open and stimulating environment within one of the most forwarding thinking IT companies
• Flat structures and fast decision-making processes
• A modern and flexible way of working to combine personal and professional life
• An international team with a high focus on collaboration
• Opportunities within Strong Employer Brand
• Attractive compensation package