Partner Delivery Manager (12-Month Maternity Cover Contract)

Crowdfunder; United Kingdom; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

Crowdfunder is seeking a Partner Delivery Manager to connect organisations with crowdfunding. This role entails managing partner relationships, supporting their requirements, and working with internal teams. Ideal candidates should be proactive, skilled in communication, and experienced in account management.

Benefits

35 days of annual leave including bank holidays

Extra day off on birthday

Enhanced paid leave

Generous pension scheme

Employee Assistance Programme

Personal wellbeing allowance of £75 annually

Learning and development opportunities

Qualifications

• Minimum one year of experience in a customer-facing or account management role.
• Proactive, curious, and confident in communication.
• Organized and self-motivated with personal ownership.

Responsibilities

• Manage partners and program deliverables effectively.
• Collaboration with marketing and project teams.
• Clear record maintenance and reporting using CRM.

Skills

Account Management

Customer Support

Communication

CRM Familiarity

Education

Experience in Account Management or Customer-facing Role

Tools

HubSpot

Salesforce

Monday

Job description

Crowdfunder is on the lookout for a driven, people-first, and purpose-led Partner Delivery Manager to help connect mission-driven organisations with the power of crowdfunding. You'll be the key point of contact for many of our partners - setting up their programmes, responding to their requests and helping them have an impact on the communities we support.

The role

This is a fast-paced, relationship-driven role that combines account management and account support in collaboration with the wider team. You'll work closely with our Partners, Projects, and Marketing teams to deliver effective and efficient programmes. You'll build meaningful relationships with an eye to develop our partnerships introducing new products and programmes.

Key responsibilities:

• Managing partners and delivering on partner requirements to deliver effective programmes.

• Provide support across the partner team on partner deliverables.

• Report creation and account management calls with clients.

• Maintain clear, accurate records of all interactions and lead status in our CRM.

• Collaborate with marketing and project teams around programme delivery

• Stay sharp by continuously learning about our product, the market, and the challenges our potential partners face.

About you

• You’ve got at least a year of experience in an account management or customer-facing role (bonus points if it’s in SaaS or B2B). Please note if you’re interested in this role and have more experience, we’d still love to hear from you!

• You’re proactive, curious, and not afraid to pick up the phone. You love talking to people, spotting opportunities, and making meaningful connections.

• You’re confident in your communication, whether it’s written, over the phone, or in person.

• You’re organised and self-motivated, with a strong sense of personal ownership and drive.

• You’re familiar with CRMs like HubSpot, Salesforce, or Monday, and you’re keen to learn new tools and systems.

• You’re interested in using your skills to support businesses, charities, and communities that are making a positive difference.

Nice to have:

• Experience with charity corporate partnerships.

• Familiarity with sales methodologies such as MEDDIC.

• An interest in corporate social responsibility, charity partnerships, or community impact.

In return

Salary: £28-£30k (depending on experience)

Hours: Full time (open to 4 days)

Location: We are open to either fully remote for this role, with occasional travel to meet the team in the South West, or hybrid if you’re located near one of our offices in Dorset and Cornwall. We meet four times a year as a full team.

Our perks and benefits

35 days of annual leave including bank holidays (prorated for part-time)

An extra paid day off on your birthday

Enhanced paid leave for all those important moments in life (e.g., parental leave, fertility leave)

A generous pension scheme - we’ll top up anything you contribute above the standard amount by 10%

Mental health support through our Employee Assistance Programme

A personal wellbeing allowance of £75 each year

Money saving schemes and initiatives:cycle to work scheme, household bills, everyday purchase discounts

Learning and development opportunities, like courses, workshops, lunch and learns, and external speakers

Connect withamazing projects that are fundraising on our platform through our project incentive scheme, and opportunities to volunteer

Our application and interview process

1. Application

The deadline to apply for this role is 23rd July. We encourage you to put a little thought into your application as this is how we’ll start to assess whether we’re the right fit for each other. Your answers to our questions are as important as your CV - and we don’t mind if you use AI to enhance your answers, but you’ll stand out if we can see your personality shine through!

2. Screening call

This will be a 20-30 minute video call with Maria (People & Places) to get to know you and what you’re looking for in your next role, to answer any questions you might have, and to make sure we align on all the basics.

3. Technical interview

This will be a one-hour interview with Graeme (Head of Partners) and another member of the team. We’ll ask you to prepare some kind of practical task in advance, which you’ll present and discuss. This might be a short presentation where you explain your approach to a specific scenario or a list of questions to think about in advance.

4. Values and behaviours interview

The final stage is a one-hour conversation with two more members of the Crowdfunder team, where the focus will be who you are as a team member. We’ll talk about your personal strengths and approach to work, how you communicate and collaborate with others, and alignment with our company values: united for good, think creatively, always be human, and empower greatness.

Reasonable adjustments: If you need any support or adjustments during the interview process, please let us know in your application. We can, for example, send you questions in advance. Simply let us know how we can help, and we’ll do our best to accommodate you.

About Crowdfunder

Crowdfunder is a fundraising platform on a mission to spread positivity across the globe and we’re excited to be expanding. We are dedicated to turning innovative community ideas into reality, connecting project creators with passionate backers to go beyond the confines of traditional fundraising.

Our values - united for good, think creatively, always be human, empower greatness - are at the heart of everything we do. You’ll be part of a passionate and innovative team that is dedicated to making our world a better place.

Inclusion and diversity

Crowdfunder is tackling society's challenges, by making ideas happen. We connect projects that matter to people and companies who care.

We’re here to support diverse communities and to provide a platform for those who want to be heard; amplifying voices and impact is what we do.

We value the fact that each one of us is different, with different perspectives - and we want to reflect the diversity of the crowd we serve.

We recognise that we don’t all start from the same place - because advantages and barriers exist - but through Crowdfunder and crowdfunding, we believe we can offer greater equality of opportunity.

We’re creating an inclusive workplace culture, based on fairness, respect and honesty, because we believe leveraging differences achieves better results and better serves our crowd, our partners and our communities.

As part of that, we’re committed to educating ourselves, and each other, on gender, race, faith, disability, age, sexual orientation and other areas of diversity to ensure everyone is welcome and feels valued in our workplace as well as in our wider Crowdfunder community.

We recognise that ‘diversity and inclusion’ is not something that we will ever ‘achieve’. It’s not a box that can ever be ticked as ‘100% done’.

Diversity and inclusion is an ongoing journey of big steps and small nudges that will create a richer community and place to work and help us be a better business.

We’re proud to be on that journey together.