Partner Account Coordinator

Culina Group Limited; Swadlincote; On-site; GBP 25,000 - 30,000; Full time

Job summary

Culina Group Limited is seeking a Partner Account Coordinator to enhance customer service for partners and internal stakeholders. The role involves problem-solving, maintaining high service levels, and managing partner communications. Ideal candidates will demonstrate strong communication skills and proficiency in Microsoft Office applications, contributing to a diverse and inclusive workplace.

Benefits

Life Assurance - x2 your annual salary

Wellness via Employee Assistance Programme

Eye Care Vouchers

Reward & Recognition programs

Everyday discounts via benefit platform

Qualifications

• Intermediate level of Microsoft IT skills including Excel, Word, and Outlook.
• Ability to prioritize tasks effectively.
• Displays a calm and methodical approach under pressure.

Responsibilities

• First point of contact for Partner Account and Network Services related enquiries.
• Problem solving for Partners, customers, and internal departments.
• Collating accurate information for Partner KPI packs and internal business reporting.

Skills

Problem Solving

Communication

Teamwork

Attention to Detail

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

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As a Partner Account Coordinator you will support the Customer Services and Network Services department, delivering a high level of customer service to Partners, customers of partners and internal stakeholders. You will need to be approachable and have the ability to think on your feet and solve problems day to day.

What will you be doing?

• First point of contact for Partner Account and Network Services related enquiries
• Problem solving for Partners, customers and internal departments
• Meeting customer and client expectations and meeting agreed SLA’s
• Collating accurate information for Partner KPI packs and internal business reporting
• Provide accurate data in a timely manner, for both internal and external stakeholders
• Maintain a high level of customer/ Partner focus
• Work closely with internal departments to ensure optimum customer service provision
• Manage Partner agreements in line manager’s absence
• Assisting with event co-ordination in line manager’s absence
• Monitor Partner/Operations queries to ensure appropriate and timely solutions, providing guidance where required
• Invoice generation for specific accounts or events where required
• Distribution of all Partner communication bulletins
• Track and trace system co-ordination where required
• Action generic TPN email inbox to distribute enquiries effectively

Qualifications

• Intermediate level of Microsoft IT skills to include Excel, Word and Outlook
• Ability to prioritise tasks effectively to meet all deadlines
• Displays a calm and methodical approach if under pressure
• High attention to detail and high level of accuracy
• Professional and courteous approach
• Strong verbal and written communication skills
• Excellent problem solving skills with the desire to share best practice enhancements
• Strong teamwork approach

Additional information

As part of our drive to make, The Pallet Network (TPN) a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Life Assurance - x2 your annual salary
• Wellness – Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  Transportation, Logistics, Supply Chain and Storage

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