Participant Engagement Officer

80 Reed in Partnership Ltd; Newcastle upon Tyne; On-site; GBP 24,000 - 28,000; Full time

Job summary

An established industry player is seeking a Participant Engagement Officer to make a meaningful impact in the community. This role is pivotal in assisting jobseekers through the Restart scheme, ensuring they receive the support they need to return to work. The successful candidate will engage with participants, provide guidance, and facilitate connections with Employment Advisers. With a focus on customer service and a commitment to making a difference, this position offers a rewarding opportunity to contribute positively to people's lives. Join a supportive team that values fairness, collaboration, and personal development.

Benefits

25 days annual leave

Reed Pension Scheme

Award Winning Management & Leadership training

Professional & Personal Development Funds

Bi-annual pay reviews

Qualifications

• Experience in customer-facing roles is essential.
• Strong administration and communication skills are required.

Responsibilities

• Engage with jobseekers to explain the scheme and gather information.
• Book meetings for jobseekers with Employment Advisers.

Skills

Customer Service Experience

Administration Skills

Written Communication

Numeracy Skills

Target-driven Environment Experience

Education

A-Levels or equivalent Level 3 Diploma

GCSE English Language Grade B or equivalent Level 2 qualification

Tools

Computer Skills

Job description

Participant Engagement Officer page is loaded

Participant Engagement Officer

Apply locations RinP Newcastle (RinP) time type Full time posted on Posted 2 Days Ago job requisition id JR10002766

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay Range: £24,750 - £28,000

Working Hours/Pattern: Full-time, although we would be happy to consider applicants who are looking to work on a part-time basis. Please discuss this with the talent partner for this role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

Job Description

Are you looking for a rewarding role that makes a difference and helps others?
Would you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impact?
Then consider the role of Participant Engagement Officer at Reed in Partnership!

Internal applications for this role close on 15/04/25

What is the role about?

The Participant Engagement Officer is the first port of call for all participants that are referred to the Restart scheme with Reed in Partnership. The primary purpose of the role is to make the first contact with referred participants and gather the relevant information to ensure we can assist jobseekers as quickly and effectively as possible, to move them closer to being back in gainful employment. Our participants are the focus of a programme like this, as such providing them with the best possible service is at the core of the Participant Engagement Officer role.

Just some of your day-to-day responsibilities will include:

1. Making contact with jobseekers, to explain the scheme and obtain information from them to help us to help them
2. Booking jobseekers in with Employment Advisers for one-to-one meetings
3. Engaging with Job Centre work coaches and assisting in the referral process
4. Responding to expressions of interest
5. Checking in with participants once they have commenced work through the scheme to offer advice and support
6. Providing an excellent and engaging experience for all participants

What’s in it for you?

A generous base salary (pro-rata for part-time), and great flexibility with your working schedule, we offer training, development, and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

1. 25 days annual leave (pro-rata for part-time) plus statutory bank holidays
2. Reed Pension Scheme
3. Award Winning Management & Leadership training
4. Professional & Personal Development Funds
5. Bi-annual pay reviews
6. Plus much more that can be found on our website
7. With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair, open, and honest; we take ownership, and we work together.

To be successful in this role, we are looking for someone with:

Required Skills and Experience:

1. Experience working in a customer-facing environment (i.e. Customer Services, Hospitality, Social Care, Sales)
2. Experience of working in a target-driven environment
3. Technical skills include strong administration skills, good computer/technology skills, basic numeracy skills, and good written communication/record-keeping skills.
4. A minimum of 2 A-Levels or an equivalent Level 3 Diploma in combination with GCSE English Language Grade B or above (or equivalent Level 2 qualification). If you do not possess this level of qualification you will be required to achieve a Level 2 in a Literacy Assessment conducted at interview stage.

Desirable Skills and Experience:

1. Experience of having worked in a telephone-based customer service or Call Centre Experience
2. Experience of working in a fast-paced environment.
3. Previous experience of working in a similar role in Welfare to Work or publicly funded services

Diversity and Inclusion

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer an interview to disabled candidates who meet the minimum criteria.