Part Time Welcome Host

Portico; City of Edinburgh; On-site; GBP 14,000; Part time

Job summary

Portico, located at one of the largest international banks, seeks a Part Time Welcome Host with excellent customer service skills. This role involves ensuring a positive visitor experience, managing queries, and performing various coordination tasks. The ideal candidate is proactive, detail-oriented, and enjoys engaging with people in a dynamic environment.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Access to Choices discounts and benefits platform

Training Academy for development opportunities

Qualifications

• Previous experience in customer service or front-of-house roles is essential.
• Highly motivated and able to take initiative.
• Proactive and positive nature to foster relationships.

Responsibilities

• Ensure positive visitor experience and service excellence.
• Answer queries in person, over the phone, or via email.
• Undertake a variety of facilities-related duties.

Skills

Customer Service

Organisation

Attention to Detail

Communication

Job description

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Portico is defined by

our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop, and progress in their careers.

Would you like to be based at the offices of one of the largest international banks in the world?

We are looking for a Part Time Welcome Host to take on the ownership of ensuring this prestigious bank remains a trailblazer for positive visitor experience and service excellence.

This role will offer a wealth of different duties. In the front of house, you can let your positivity shine through as you foster genuine relationships with clients and employees. You will also answer all queries confidently, whether in person, over the phone, or via email. Behind the scenes, you can utilise your excellent coordination skills to undertake a variety of facilities-related duties.

Shifts: 20 hours per week - varying 4-hour shifts between 7am-6pm, 5/7 days

Salary: £13,500 per annum

This role involves managing multiple tasks, so organisation and a keen eye for detail are essential. You need to be highly motivated, able to take initiative, especially when working under pressure. Your proactive and positive nature will help you develop relationships and engage confidently with everyone!

Previous experience in customer service or front-of-house roles is essential.

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counselling & information services
• Access to Choices, our discounts and benefits platform offering savings at high street retailers, hotels, cinemas, and more
• Our Training Academy provides excellent training and development opportunities