Part Time Weekend Claims Handler

TN United Kingdom; Swansea; Hybrid; GBP 20,000 - 30,000; Part time

Job summary

Ein etabliertes Unternehmen sucht talentierte Mitarbeiter für das Wochenende im Bereich Kundenservice. In dieser Rolle unterstützen Sie Kunden bei der Einreichung von Ansprüchen nach Unfällen und bieten wertvolle Hilfe in schwierigen Zeiten. Durch umfassende Schulungen werden Sie optimal auf Ihre Aufgaben vorbereitet, und Sie können die Vorteile eines hybriden Arbeitsmodells genießen. Diese Position bietet nicht nur die Möglichkeit, einen positiven Einfluss auf das Leben der Kunden zu haben, sondern auch zahlreiche Möglichkeiten zur beruflichen Weiterentwicklung in einem unterstützenden und flexiblen Umfeld.

Benefits

Kostenloser Laptop

Freie Unternehmensanteile nach einem Jahr

Flexible Arbeitszeiten

Karrierewachstumsmöglichkeiten

Qualifications

• Keine Erfahrung erforderlich, umfassende Schulung wird bereitgestellt.
• Fähigkeit zur Kommunikation mit Kunden über Telefon oder E-Mail.

Responsibilities

• Unterstützung der Kunden bei der Einreichung von Ansprüchen nach einem Unfall.
• Bereitstellung erstklassiger Dienstleistungen mit Mitgefühl und Empathie.

Skills

Kundenservice

Detailgenauigkeit

Empathie

Job description

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Client:

Admiral Insurance Plc

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

33e2e08c2fc8

Job Views:

10

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

We're looking for talented individuals with a keen eye for detail and excellent customer service skills to join our part-time weekend team in our busy Service department as FNOL (First Notification of Loss) handlers. Claims Service is at the heart of the Claims department, where the customer journey begins after an accident.

You will support customers when they need us most, from minor mishaps to major accidents. From day one, you make a difference by prioritizing customer needs and helping them get back on the road and on with their lives as quickly as possible.

Do I need experience? No, you don’t. Our dedicated internal training team will equip you with all the necessary knowledge. We will provide you with a laptop from day one, and assistance will always be a phone call away.

After comprehensive training, you’ll join an FNOL team and start taking calls and setting up new claims, both via phone and online, with the help and support of your colleagues. You will offer advice and guidance on additional services and benefits available during the claims process. You’ll also benefit from ongoing training to stay up-to-date with policies and procedures to deliver the best service possible.

As a member of our Claims team, you can expect to:

• Communicate with customers via telephone or email.
• Provide first-class service, displaying compassion and empathy when our customers need us most.
• Make a difference through customer interactions or by enhancing the workplace environment.

These roles will be hybrid, requiring a minimum of office days per month (usually Saturday). Many weekend staff split their time between office and home working to enjoy our vibrant office culture. During training and probation, you may be asked to attend the office more frequently for support.

These positions are on our weekend teams, working hours per week. The starting salary is £, (pro rata), and after your first year, you may be eligible for up to £, (pro rata) in free company shares annually, plus excellent Admiral benefits.

Admiral's Claims department offers wide-ranging opportunities for career growth, whether in management, Tech, or Analytics. Our in-house careers office supports your professional development.

We value flexibility and work-life balance, dividing your time between home and office.

Admiral fosters an honest, open culture focused on communication, equality, reward, and fun. We believe that 'People who like what they do, do it better.' Our environment rewards hard work and determination while prioritizing your well-being.

The application process

Our two-stage application process begins with application review, followed by face-to-face interviews scheduled on the th and th of July. The start date is the th of August.