Part-Time Veterinary Receptionist

British Veterinary Association; Merthyr Tydfil; On-site; GBP 12,000 - 18,000; Part time

Job summary

A community-focused veterinary practice in South Wales is looking for a dedicated receptionist. The ideal candidate should possess strong communication skills and a compassionate demeanor. This part-time position offers a variety of shifts and comes with numerous benefits, including enhanced family policies and a supportive work environment.

Benefits

6.6 weeks annual leave

Additional leave for your birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development via IVC Evidensia Academy

Discounted staff pet care

Qualifications

• Highly motivated individual with a positive attitude.
• Ability to work independently and as part of a team.
• Strong interpersonal skills for client interactions.

Responsibilities

• Welcoming clients and their pets professionally.
• Managing reception duties and handling inquiries.
• Processing insurance claims and maintaining records.

Skills

Dependability

Flexibility

Attention to Detail

Communication Skills

Professionalism

Empathy

Computer Literacy

Job description

Victoria Veterinary Practice is seeking a dedicated receptionist to join our team! Your daily responsibilities will vary in this fast-paced environment, including:

1. Welcoming clients and their pets professionally and warmly
2. Managing reception duties such as answering phone calls, booking appointments, and handling inquiries
3. Processing insurance claims and pet health club memberships
4. Maintaining accurate and up-to-date client records
5. Supporting the veterinary team with administrative tasks away from the front desk
6. Remaining calm and compassionate in high-pressure or emotional situations

About us

Victoria Veterinary Practice is a community-minded, multi-branch veterinary practice located in the South Wales valleys, with easy access to Cardiff. Our Dowlais site is near the beautiful Brecon Beacons.

What we're looking for

We seek a highly motivated individual with a positive, can-do attitude. Dependability, flexibility, attention to detail, and the ability to work both independently and as part of a team are essential. Strong communication skills, professionalism, approachability, empathy, and computer literacy are also important.

Shift pattern

This part-time role offers 28 hours per week, with a mix of 5- or 10-hour shifts across both sites.

Benefits include:

• 6.6 weeks annual leave
• Additional leave for your birthday
• Enhanced family-friendly policies (maternity, paternity, adoption, shared parental, and surrogacy pay)
• Cycle to work scheme
• Employee wellbeing initiatives
• Support for non-accidental injury cases
• Learning and development via IVC Evidensia Academy
• Pawsome Benefits discount scheme
• Pension scheme
• Discounted staff pet care