Part time temporary Customer Service roles

TN United Kingdom; Birmingham; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking enthusiastic individuals for part-time temporary customer service roles in Birmingham. As part of a vibrant team, you will engage with customers both online and in-store, ensuring their needs are met with exceptional service. This role requires a commitment of 20 hours per week, with flexibility to work from the European HQ at least once a week. If you thrive in a fast-paced environment and possess stellar communication skills, this is your chance to shine this holiday season!

Qualifications

• Experience in a fast-paced customer service role.
• Stellar communication skills, both written and verbal.

Responsibilities

• Support customers online and in-store with queries and complaints.
• Log interactions on CRM to improve customer experience.

Skills

Customer Service Experience

Communication Skills

CRM Systems

Microsoft Office

Multilingual (French, German, Spanish)

Tools

CRM Systems

Microsoft Office

Job description

Social network you want to login/join with:

Part time temporary Customer Service roles, Birmingham

col-narrow-left

Client:

Location:

Birmingham, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

ff4949322f46

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

col-wide

Job Description:

Join Claire's Customer Service Team this Holiday Season!

We’re hiring for 2 part-time temporary roles to support our busy customer service team as we gear up for Christmas! We need people who can work 20 hours a week between Monday to Friday, 9 AM – 5:30 PM. The role will require you to come into our European HQ in Erdington at least 1 day a week. Ready to shine?

What You’ll Do:

• Be the voice of Claire’s! Support our fabulous customers—both online and in-store—with any queries or complaints, always going above and beyond.
• Assist our store teams by tackling issues that can’t be resolved on the shop floor, keeping our customer experience top-tier.
• Escalate tricky store issues to District Managers, ensuring customer happiness remains front and centre.
• Handle customer contact across phone, email, and social media like a pro, meeting KPIs and maintaining that signature Claire’s charm.
• Build great relationships with other departments to get the info needed to solve customer queries fast.
• Log every interaction on our CRM system to spot trends and help improve the customer experience.
• Hit daily targets and help the team achieve (or exceed!) department KPIs and response times.

What You Bring:

• Experience : You’ve worked in a fast-paced customer service role and know how to juggle phone, email, and social media with ease.
• Skills : Stellar communication skills (written and verbal), and you’re a natural at connecting with people at all levels.
• Tech : You’re confident using CRM systems and Microsoft Office like a boss.
• Bonus Points : If you speak French, German, or Spanish, we’d love to hear from you!

Ready to make this holiday season sparkle for Claire’s customers? Apply now to join the fun!

Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.