Part-Time Senior Sales Lead: Store Ops & Customer Service

Heron Foods; Liverpool; On-site; GBP 14,000 - 19,000; Part time

Job summary

Heron Foods is seeking a Senior Part-Time Sales Assistant to lead and support store operations while delivering friendly, efficient customer service. You will help manage stock, supervise deliveries, and act as a keyholder in the absence of management.

You will motivate the team, maintain tidy shelves, and ensure excellent customer experiences in a fast-paced environment, handling openings and closings when required.

Qualifications

• Leadership capability and a passion for guiding others.
• Strong customer service mindset and professionalism.
• Experience leading retail or hospitality teams; bonus for key-holder roles.

Responsibilities

• Support and motivate the team to deliver exceptional results.
• Ensure high standards of customer service and resolve queries.
• Maintain store presentation with well-stocked shelves.
• Assist with stock management and oversee deliveries.
• Act as a keyholder and take store responsibility in the absence of management (open/close).
• Contribute to a fast-paced, positive team culture.

Skills

Leadership

Customer service

Team motivation

Stock management

Key-holder experience

Job description

Heron Foods is seeking a Senior Part-Time Sales Assistant to lead and support store operations while delivering friendly, efficient customer service. You will help manage stock, supervise deliveries, and act as a keyholder in the absence of management.

You will motivate the team, maintain tidy shelves, and ensure excellent customer experiences in a fast-paced environment, handling openings and closings when required.