Part Time Seasonal Centre Assistant

RSPB; England; On-site; GBP 10,000 - 15,000; Part time

Job summary

The RSPB is seeking a Centre Assistant for its visitor centre at Titchwell Marsh in Norfolk. This part-time, minimum 8-week position involves customer service, food and drink preparation, and maintaining cafe standards. Ideal candidates should demonstrate relevant experience and a commitment to ensuring an exceptional visitor experience.

Qualifications

• Experience in customer service and food preparation.
• Ability to follow hygiene and health safety regulations.
• Experience in stock management and cash handling.

Responsibilities

• Serve food and drinks to customers at the cafe.
• Maintain cafe appearance and manage stock levels.
• Process deliveries and handle cash transactions.

Skills

Customer service

Food preparation

Stock management

Cash handling

Health and safety compliance

Teamwork

Attention to detail

Multitasking

Following instructions

Job description

Two positions are available:

Usual working days Monday, Tuesday and Wednesday working 15 hours per week. Minimum contract length 8 weeks commencing August 2025.

Usual working days Thursday, Friday, Saturday and Sunday working 20 hours per week. Minimum contract length 8 weeks commencing August 2025.

This is an excellent opportunity to work in a busy visitor centre at one of Norfolk's most amazing nature reserves. This is a fixed term (minimum 8 weeks), part-time position for a Centre Assistant at RSPB Titchwell Marsh.

You will mainly be based in our new cafe but may also be required to work in our shop, with opportunities for additional hours.

The main focus of the role is to serve customers food and drink and ensure they have the best experience possible. You will help maintain the cafe appearance and stock levels, process deliveries, operate the till, and respond to visitor enquiries in a friendly and professional manner.

In your application, please provide a CV and a Cover Letter which provides examples of where you have experience in the following:

• Customer service: Taking orders, providing recommendations, and handling customer complaints
• Food and drink preparation in a busy commercial kitchen: Making coffee, tea, and other hot and cold drinks, as well as hot and cold pastries, sandwiches, and other snacks
• Stock management: Checking stock levels, replenishing items, and rotating stock
• Cleaning: Cleaning the cafe, including floors, equipment, and tables
• Cash handling: Operating the till, taking payments, and counting the cash taken
• Health and safety: Following hygiene and health and safety regulations, and ensuring food is stored and cooked safely
• Work well in a team
• Attention to detail
• Ability to multitask
• Ability to follow instructions

The RSPB reserves the right to extend or make these roles permanent without further advertising dependent on business needs at the end of the contract term.

Closing date: 23:59, Sun, 6th Jul 2025

If your application meets the job requirements, we will contact you to arrange an interview and trial shift. We are looking to conduct interviews and trial shifts for this position as soon as suitable candidates present themselves, so please do not delay in applying.

Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.

As part of this application, you will be asked to provide a copy of your CV and complete a short form including a cover letter.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.