Part-Time Scheme Housing Officer for Older Residents

Southern Housing; River; On-site; GBP 17,000 - 25,000; Part time

Job summary

Southern Housing is seeking a compassionate Scheme Housing Officer to support older residents across our Dover schemes. The role focuses on safe, independent living, tenancy management, welfare checks and resident engagement in a community-driven setting.

This part-time position (14 hours per week, across 2–3 days) may involve travel to other Kent locations. A driving licence or access to transport is required; prior care/support experience is preferred.

Qualifications

• Experience of care or support services, including relevant legislation and good practice.
• Resilience, self-motivation and ability to work alone at your scheme(s) for most of the time.
• Ability to manage time & tasks effectively, work well under pressure both individually and in a team.
• A ‘can do’, proactive approach to problem solving.
• Able to learn and use IT and communication systems; interpersonal skills and team working.
• Able to receive and respond to customer feedback and complaints professionally at all times.
• You will hold a full driving licence with access to own vehicle, or show evidence you can meet the requirements of the role travelling by public transport.

Responsibilities

• Monitor residents’ needs and safety through annual home visits and support them where required to access appropriate support or care assessments and services.
• Understand utility and other costs in your scheme(s). Take action to reduce costs wherever possible.
• Be resilient and follow procedures calmly and effectively when there are emergencies such as the unexpected death of residents or lift breakdowns and other building problems.
• Address neighbour issues within non-ASB thresholds as per neighbourhood procedures.
• Provide efficient on-the-spot tenancy management including letting vacant homes, arrears management and monitoring services to schemes.
• Act as custodian for a scheme or group of schemes and coordinate repairs with contractors to keep buildings safe and attractive.

Skills

Care experience

Self-motivation

Time management

Problem solving

Interpersonal skills

IT literacy

Driving licence

Job description

Southern Housing is seeking a compassionate Scheme Housing Officer to support older residents across our Dover schemes. The role focuses on safe, independent living, tenancy management, welfare checks and resident engagement in a community-driven setting.

This part-time position (14 hours per week, across 2–3 days) may involve travel to other Kent locations. A driving licence or access to transport is required; prior care/support experience is preferred.