Part-time Sales Enquiry Handler

BMW Group Retail; Bromley; On-site; GBP 20,000 - 30,000; Part time

Job summary

An exciting opportunity awaits at a prestigious automotive brand, where you will play a key role in enhancing customer experiences. As a Sales Enquiry Handler, you will engage with customers through various channels, helping them find the perfect BMW or MINI vehicle. Your strong communication skills and customer service expertise will be essential as you manage enquiries, provide information on products, and coordinate appointments. Join a team that values personal development and offers a supportive environment. This role not only allows you to represent a world-renowned brand but also provides a pathway for career growth in the automotive industry.

Benefits

Personal Development and Training

Market-leading Benefits

Qualifications

• Proven experience in customer service and administration.
• Excellent communication skills with a focus on customer satisfaction.

Responsibilities

• Manage all sales enquiries via phone, email, and live chat.
• Deliver exceptional customer service and schedule appointments.

Skills

Verbal Communication

Written Communication

Customer Service

Administration

IT Skills

Job description

Stephen James BMW Bromley is looking for a Sales Enquiry Handler.

Your role

If you have a passion for the BMW and MINI Brand and want to create an outstanding customer experience by helping customers find the best vehicle for their needs, then this is a great opportunity to develop a career with one of the worlds most admired brands in automotive.

As a Sales Enquiry Handler, you will be responsible for managing all sales enquiries that come into Stephen James, whether telephone, email, live chat, online or event marketing. You will be an effective communicator and listener and will help the customer identify the correct vehicle to meet their needs and lifestyle. You will follow up each enquiry lead with the sales team with a view to progressing from enquiry to sale.

The main duties of the role include:

• Answer calls and respond to all customer enquiries, proactively identify their needs, build rapport, and provide relevant information.
• Have a thorough knowledge of our product range, including new technologies, to confidently discuss our cars and services with customers.
• Respond to digital enquiries through the carwow/CRM portal one hour.
• Provide personalised PCP quotes when relevant (Velocity).
• Liaise directly with the appropriate manager and assign new enquiries to a sales executive.
• Deliver exceptional customer service, exceeding customer expectations.
• Schedule and coordinate customer appointments, including arranging test drives.

Working hours: Thursday and Friday variable rotating shifts from 7am-4pm, 8am-5pm, 9am-6pm, and 10am-7pm, plus Saturday 9am-5pm andSundays 10am-4pm (30hrs per week). Plus the opportunity for additional hours.

Your profile

• Excellent verbal and written communication skills with a track record of delivering outstanding customer service.
• Process-oriented with strong administration and IT skills.
• Proven experience in customer service and administration, ideally with experience in handling enquiries.

Rewards

Stephen James values our employees and invests in personal development and training. In addition, we offer a wide range of market-leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Stephen James by visiting ourCareers page.