Part-Time Sales Assistant - Tower Junction

New Zealand Cricket; Canterbury; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading pet retail brand is seeking enthusiastic part-time Retail Sales Assistants for their new flagship store. This role involves providing exceptional customer service, supporting sales, and maintaining an organized shopping environment. Ideal candidates are animal lovers, have a passion for retail, and are flexible with work hours.

Benefits

Generous staff discount

Incentive scheme based on sales and service KPIs

All-day snacks and regular shared lunches

Qualifications

• Previous experience in a customer-facing role is preferred.
• An interest in or willingness to learn about the products sold.
• A passion for animals is essential.

Responsibilities

• Welcome customers and provide assistance on products.
• Assist with sales support and product knowledge.
• Ensure the store is clean, organized, and well-stocked.

Skills

Customer Service Skills

Sales Skills

Communication

Team Player

Organisational Skills

Flexibility

Product Knowledge

Technical Skills

Job description

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ROLE SUMMARY:

We are Petdirect, a one-stop shop for all your pet needs - both online and in-store. Our vision is to lead the pack in making it easier for Kiwi pet parents to provide the best life for their pets. As we grow our bricks-and-mortar presence, we’re not just opening stores – we’re creating vibrant, connected community hubs built on education, authenticity, and heart. We’re committed to delivering an amazing shopping experience, whether online or in person. Proudly NZ-owned and operated, we’re a passionate team of PetSters dedicated to helping pets and their people live happier lives.

We are looking for enthusiastic and dedicated, animal-loving Part-Time Retail Sales Assistants to join our team at our brand-new Flagship store in Tower Junction. This role offers a fantastic opportunity to be part of a dynamic retail environment, helping to shape the in-store experience and supporting the daily operations.

As a Retail Sales Assistant, you will play a vital role in providing an exceptional shopping experience for our customers. You will be the face of our brand, assisting customers with their purchases, answering their questions, providing expert knowledge, and ensuring that our store is a welcoming and well-organised environment.

The store will be open seven days a week, and we will work with you to determine your rostered part-time hours per week. Having the flexibility to work weekends, public holidays, and varying shifts will be essential in this role.

This is a great opportunity for someone who is passionate about retail, enjoys interacting with people, loves animals, and is eager to contribute to the success of our store.


KEY RESPONSIBILITIES:

Attitude is key in this role. At our core, we are a values-driven business. We seek individuals who embody our principles: those who strive for excellence while staying grounded. We value every person and believe in doing what's right. We appreciate those who act like owners and go the extra mile in everything they do. It's the extra 1% that makes a difference.

The key responsibilities of this role include:

• Customer Service: Welcome customers into the store, offering assistance and advice on products. Handle customer inquiries and resolve any issues in a friendly and professional manner. The customer is at the forefront of everything we do.
• Sales Support: Assist customers in finding the right product to meet their needs, provide information on promotions, and suggest additional items to enhance their shopping experience. Achieve sales targets and contribute to store profitability.
• Product Knowledge: Develop a thorough understanding of the products we offer to provide accurate information and recommendations to customers.
• Merchandising: Ensure that products are well-displayed, shelves are fully stocked, and the store is clean and organized. Assist with visual merchandising to create an appealing shopping environment.
• Checkout Operations: Operate the cash register, handle transactions accurately, and process returns or exchanges according to company policies.
• Inventory Management: Assist with stock replenishment, inventory counts, and reporting any discrepancies to the management team.
• Team Collaboration: Work closely with your fellow retail PetSters to ensure smooth store operations and support the overall goals of the store.
• Compliance: Follow all company policies and procedures, including health and safety regulations.
  
  

SKILLS AND EXPERIENCE REQUIRED:

• Customer Service Skills: Previous experience in a customer-facing role, with a strong focus on providing excellent service.
• Sales Skills: Ability to engage with customers, understand their needs, and drive sales through effective product recommendations.
• Communication: Excellent verbal communication skills with a friendly and approachable demeanour.
• Team Player: Willingness to work as part of a team and contribute to a positive work environment.
• Organisational Skills: Ability to multitask and manage time effectively in a busy retail setting.
• Product Knowledge: An interest in or willingness to learn about the products sold in the store.
• Flexibility: Availability to work flexible hours, including weekends, holidays, and varying shifts as needed.
• Technical Skills: Basic proficiency in using point-of-sale (POS) systems and familiarity with retail software.
• Retail Store Experience: Previous experience in retail or customer service is a plus, but not required.
• Animal Lover: A passion for animals is essential.
  
  

OUR CORE COMPETENCIES:

Accuracy - ensuring accuracy shows us that you're dedicated to producing error-free work. It requires strong attention to detail to ensure that you're both efficient and productive, meet deadlines, and turn in high-quality work.

Communication - how we communicate internally and externally is key to supporting success in your role. PetSters should always be clear and specific and invite collaboration to ensure strong relationships are built and maintained.

Feedback - not all feedback is equal. Good feedback uses concrete examples and clearly outlines what is currently being done right and why and what areas need to be worked on and why.

Pace - we will work fast with ease, keeping up with the pack and staying ahead of deadlines.

Positivity - We will be glass half full, always looking for the opportunity rather than focusing on the problems.

Working With Others - collaboration is essential to the way we work together and problem-solve. It allows us to work faster, improve work quality, and fosters a sense of unity between PetSters.


BENEFITS:

An attractive incentive scheme based on delivering sales and customer service KPIs.

Hopefully, your furbaby is up for some fancy new accessories and treats, as there’s a fair bit of that on offer with a generous staff discount available. We offer all-day snacks, regular shared morning teas and lunches, along with social activities driven by our Petsters. Sure, we work hard, but we have fun, too.


ABOUT PETDIRECT:

We are a team of pet enthusiasts dedicated to making life easier for pet parents. Our journey started as an online-only business, but we have now expanded into brick-and-mortar retail, with our first store now open and ambitious plans to grow our physical presence across New Zealand.

We pride ourselves on offering exceptional service, high-quality products, and expert advice to help Kiwi pet parents make the best choices for their furry family members. As we expand, our commitment remains the same: to be a trusted partner for pet lovers across the country.

Join us as we continue to build a market-leading e-commerce and retail experience for pet parents in New Zealand.
petdirect.co.nz

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Which of the following statements best describes your right to work in New Zealand? How many years' experience do you have as a sales assistant? What is the maximum weight that you are comfortable and able to lift? How much notice are you required to give your current employer? What are your hourly rate expectations? What hours are days are you available to work? The store will be open 7 days a week, approx 8am to 7pm.

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