Part Time Retail Sales Advisor - Swatch Glasgow 20 hours

The SWATCH Group; Glasgow, City Of London; On-site; GBP 18,000 - 25,000; Full time

Job summary

A luxury watch retailer in Glasgow is looking for a Sales Associate to provide exceptional customer service and manage sales transactions. Candidates must have excellent communication skills and be knowledgeable about the products. Responsibilities include assisting customers, handling cash securely, and maintaining store presentation. The ideal candidate is proactive, detail-oriented, and committed to reaching sales targets.

Qualifications

• Excellent customer service skills required.
• Familiarity with product range is essential.
• Good cash handling skills and attention to detail.

Responsibilities

• Greet and serve all customers with a friendly service.
• Assist in controlling shrinkage and maintain store security.
• Ensure transactions are handled in a secure way.

Job description

Job description

Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

Cash Handling/Payment Transactions

• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards.

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
• Be familiar with international customers customs and culture.

Product Knowledge

• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

Other

• To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.