Part-Time Retail Sales Advisor (20 Hours) - Swatch Carnaby Street

SWATCH GROUP; London; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a forward-thinking company as a Retail Sales Advisor in the vibrant Carnaby Street store. This role offers the chance to engage with customers, promote exciting products, and contribute to a dynamic team environment. You will be responsible for delivering exceptional service, maintaining store presentation, and leading your colleagues to achieve sales targets. If you are passionate about retail and enjoy working in a fast-paced environment, this is an exciting opportunity to grow your career with one of the world's leading watch brands.

Qualifications

• Passion for leading and motivating a team with excellent customer service skills.
• Proactive support to store management and ability to improve conversion rates.

Responsibilities

• Provide excellent customer service and promote Swatch products.
• Maintain product knowledge and assist in merchandise display.
• Accurately report administrative and stock control activities.

Skills

Customer Service

Sales Techniques

Product Knowledge

Team Leadership

Education

High School Diploma

Job description

The company

The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss-made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words. Working for Swatch means being part of a strong and expanding retail network and working for the world's largest watchmaking group with one of the most popular brands.

Job Description

Swatch is looking for 1 Retail Sales Advisor (20 hours) to join our Carnaby Street store. The key responsibilities include providing excellent customer service, promoting Swatch products, and meeting sales targets.

Profile

• Sales: Greet and serve customers promptly and courteously. Maintain good knowledge of the product range, including features and functions of watches and other Swatch products. Provide accurate information regarding guarantees and after-sales service. Assist in merchandise display. Contribute to achieving monthly sales targets. Oversee colleagues on the shop floor, ensuring best practices and providing on-the-spot feedback.
• Security: Help control shrinkage by being attentive on the shop floor, handling merchandise carefully, preventing accidents, and operating the till responsibly. Maintain awareness of security hotspots and follow store policies for opening and closing procedures.
• Reporting: Accurately report all administrative and stock control activities. Collate sales figures and communicate any issues to the Store Manager or Assistant Manager in their absence.
• Care of the Store: Keep the store clean and presentable at all times. Delegate tasks to colleagues to ensure productivity during peak hours.
• Communication: Follow company policies, attend briefing sessions, and communicate confidently at all levels within the store and with the wider Swatch Group teams. Present yourself professionally and be culturally aware of international customers.
• Product Knowledge: Attend training sessions regularly. Confidently deliver product knowledge and train colleagues on new collections. Take initiative to understand and apply knowledge of all new products.
• Other Responsibilities: Perform duties as assigned by your line manager. As part of the store management team, be prepared to act in a more senior capacity when necessary. Lead and motivate colleagues, ensuring service standards align with Swatch guidelines.

Professional Requirements

• Essential: Passion for leading and motivating a team, driven to improve conversion rates, develop team members, and provide excellent customer service. Proactive support to store management.
• Preferred: Previous retail or fashion accessories experience, experience with international customers, multilingual abilities, and supervisory experience.

Contact

Kevin Charles