Part Time Recreation Assistant Lifeguard

www.findapprenticeship.service.gov.uk - Jobboard; Exeter; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local government council in Exeter is seeking a Customer Service Assistant for poolside duties. The role requires a genuine passion for customer service and water safety, along with an NPLQ certification. Responsibilities include maintaining cleanliness, assisting management, and ensuring security. We prioritize a welcoming atmosphere for both guests and employees in our dynamic leisure center setting.

Qualifications

• Passion for customer service and pool safety.
• Ability to work in a dynamic, fast-paced environment.
• Skill in building friendly relationships with guests.

Responsibilities

• Ensure cleanliness of all facilities.
• Maintain a warm and professional atmosphere.
• Assist the Duty Manager with operations.
• Patrol and secure the facility.
• Handle bookings and cash reconciliation.
• Operate public address and booking systems.
• Support safety practices.

Skills

Customer service

Water safety

Teamwork

Communication

Education

NPLQ certification

Job description

About you:


We're looking for an individual passionate about customer service, water safety and poolside duties. Someone who enjoys dynamic and fast-paced environment and being on the move behind the scenes, for the purpose of delivering safe and enjoyable experience for customers. You will be a driven, ambitious and independent team-player, with positive and welcoming personality and ability to build friendly relationships with colleagues and guests.

Essential requirement: NPLQ



About the role:


1. To work as part of a team to ensure all facilities are presented to the highest levels of cleanliness.

2. To ensure a warm friendly & professional atmosphere and high standard of customer care at all times in order to generate customer loyalty.

3. To assist the Duty Manager with the daily activities programme, swimming pool patrolling, setting up equipment.

4. To assist the Duty Manager on the effective control & security of the facility, patrolling all appropriate areas ensuring equipment is stored safely & securely.

5. To be aware of all Health & Safety issues within the centre, to constantly implement & assess the practises and draw attention to any unsafe practises.

6. To receive telephone, written & personal bookings & payments for use of the centres facilities.

7. To ensure cash handling & reconciliation of monies is carried out.

8. To operate the public address systems, telephones & computer booking system.

9. To help maintain the centre in a clean, tidy and pleasant environment in which to work.

10. To undertake any other duties as may be required to assist in the running of the centre.

11. To undertake other such duties consistent with the nature of the post and grade as required by the Service Lead, whilst working to support the brand narrative of Exeter’s place based brand ‘Exeter Live Better’.



About the team:


It is our passion to make a real difference in people's lives.
Every day we go extra mile to deliver the most enjoyable experience to all our customers.
Each employee plays a crucial part in delivering this outstanding experience at St Sidwell's Point leisure centre and we seek passionate and like-minded individuals to join our team.



What next?


If we sound like the right fit for you and you feel like the right fit for us we would welcome your application. Please click on the Apply button at the bottom of this page.

Alternatively if you would like to find out more about the post, the team or working with us at the Council please contact Peter Niblett, Centre Manager, at [e-mail]

We reserve the right to close any vacancy before the closing date if enough applications are received.



Our commitment


At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.

To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.

We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

If you would like further information on this please contact our HR Team at [e-mail]