Part Time Receptionist Hilton Garden Inn Stoke-on-Trent

RBH; Stoke-on-Trent; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality provider in Stoke-on-Trent is seeking a Receptionist to deliver exceptional service and manage guest requests. Ideal candidates will have a strong track record in customer service and possess excellent organizational skills. The role includes great perks such as discounted hotel rates, extra holiday for birthdays, and flexible working arrangements. Join a workplace that values diversity and inclusivity.

Benefits

Discounted hotel room rates

Extra days holiday for your birthday

Flexible working arrangements

Pension

Free meals on duty

Qualifications

• Proven track record in a similar role.
• Ability to manage and motivate a team.
• Good organizational and planning skills.

Responsibilities

• Deliver exceptional service to hotel guests.
• Adhere to brand standards and ensure customer satisfaction.
• Manage reception duties and guest requests.

Skills

Customer service

Attentiveness

Team motivation

Organizational skills

Proactive attitude

Job description

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Client:

RBH

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a4a984630fac

Job Views:

25

Posted:

12.08.2025

Expiry Date:

26.09.2025

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JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

A DAY IN THE LIFE OF A RECEPTIONIST AT THE HILTON GARDEN INN STOKE-ON-TRENT

What you'll be doing...

Reporting to the Front Office Manager you can expect your working day to include the following.

• Delivering an exceptional service to all hotel guests.
• Ensuring that all brand standards are adhered to and that excellent standards of customer service are delivered.
• Your role will include reception duties and dealing with all guest requests. The successful applicant for this role will deliver excellent customer service, have a positive ‘can do' attitude, be willing to learn and show that they care.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of a Receptionist, you will need the following qualities and skills.

• A great personality and be genuine, approachable, attentive and instinctive
• A proven track record in a similar role
• Strong training and development skills so you can share your skills with others.
• A desire to be “the best” with high standards;
• Ability to effectively manage and motivate the individuals within your team to support them in achievement of their personal development goals.
• Good proven organisation and planning skills gained through previous experience
• ONQPM knowledge is desirable but not required.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

#LifeatRBH