Part Time Receptionist Hilton Garden Inn Stoke-on-Trent

RBH; Stoke-on-Trent; On-site; GBP 18,000 - 22,000; Full time

Job summary

RBH is seeking a dedicated Receptionist for the Hilton Garden Inn Stoke-on-Trent. The role involves delivering exceptional guest services, managing front office tasks, and ensuring adherence to brand standards. Ideal candidates possess strong organizational skills and a passion for hospitality. Enjoy a multitude of benefits including discounts and flexible working arrangements.

Benefits

Discounted hotel room rates

Additional holiday on your birthday

Flexible working arrangements

Pension scheme

Free meals on duty

Qualifications

• Genuine and approachable personality with good instincts.
• Experience in reception duties.
• Strong training and development skills.

Responsibilities

• Provide exceptional service to hotel guests.
• Perform reception duties and manage guest requests.
• Adhere to brand standards and maintain high service quality.

Skills

Customer service

Organizational skills

Communication

Team management

Attention to detail

Education

Experience in similar role

Job description

Join Our Family at RBH

At RBH, we believe our people are our biggest assets and prioritize their wellbeing. Our commitment to diversity, health & wellbeing, sustainability, and individuality distinguishes us from competitors. We are proud to be rated among the Top 30 Best Places to Work in Hospitality. We are passionate about our industry and eager to welcome new talent.

A Day in the Life of a Receptionist at Hilton Garden Inn Stoke-on-Trent

What you'll be doing...

Reporting to the Front Office Manager, your day will include:

• Providing exceptional service to all hotel guests
• Adhering to brand standards and delivering excellent customer service
• Performing reception duties and handling guest requests
• Demonstrating a positive attitude, willingness to learn, and caring approach

What We Need From You

We value personality and potential, but here are some requirements...

• A genuine, approachable, attentive personality with good instincts
• Proven experience in a similar role
• Strong training and development skills to share knowledge with others
• A desire for high standards and excellence
• Ability to motivate and manage team members
• Good organizational and planning skills
• ONQPM knowledge is a plus but not essential

What We Offer

Our benefits package is designed to support our people and foster a positive culture...

• Discounted hotel room rates for staff and their friends & family
• Additional holiday on your birthday
• Flexible working arrangements
• Pension scheme
• Free meals on duty, saving over £1000 annually

Learn more about our full benefits package and watch our employee benefits video.

Equal Opportunities

RBH Hospitality Management is an equal opportunity employer. We embrace diversity and foster an inclusive, people-first culture. If you require reasonable adjustments during our hiring process, please contact us.

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