Part-Time Receptionist, Dundonald

Staffline Group PLC; Belfast; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading public sector organization in Dundonald is seeking a Part-Time Receptionist. The role involves managing patient records, handling communications, and ensuring high-quality service to patients and staff. Ideal candidates will have experience in Microsoft Office, strong communication skills, and a team-oriented approach.

Qualifications

• Experience with Microsoft Office is essential.
• Relevant educational qualifications or experience preferred.

Responsibilities

• Maintain and update the Hospitals computerised system eEMS.
• Handle calls from the Phone First Contact Centre.
• Manage mail and email correspondence.

Skills

Team working

Effective communication

Experience with Microsoft Office

Job description

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Part-Time Receptionist, Dundonald, Belfast

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Client:

Staffline Group PLC

Location:

Belfast, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f8679ca525fe

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

My client, a leading public sector organisation based in Dundonald, is currently seeking a Full-Time Receptionist.

Hours: 30 hrs per week (Shift work including days, evenings, nights, weekends, and Bank Holidays)

Pay: £ per hour, including unsocial rates of pay.

KEY DUTIES / RESPONSIBILITIES

The post holder will carry out duties which may include:

• Maintaining and updating the Hospitals computerised system eEMS, including patient registration and linking with PAS and the Health & Care index, ensuring accurate records.
• Organising and prioritising workload, dealing with interruptions, and managing shift cover in absence of line manager.
• Monitoring patient arrivals, prioritising urgent cases, and following protocols for hazardous exposures.
• Validating and verifying patient records, photocopying, and mailing to GPs and health visitors.
• Scanning patient records, resolving issues, and managing reports for under 4's and child protection concerns.
• Booking, re-booking, and cancelling appointments, updating relevant documentation.
• Handling calls from the Phone First Contact Centre and passing to medical staff.
• Managing mail and email correspondence.
• Maintaining electronic and manual filing systems, ensuring confidentiality and compliance with legislation.
• Responding to enquiries from the public, GPs, hospitals, and staff, providing high-quality patient service.
• Assisting patients, including organising transport, and managing relatives and queries in a sensitive manner.
• Ensuring prompt documentation dispatch, processing referrals, and preparing notes for clinics and audits.
• Completing patient admission details and providing training to staff.
• Monitoring eEMS performance, reporting issues, and ensuring system links are established.
• Using Microsoft Office applications and reporting IT faults.
• Maintaining stock levels and participating in appraisal and training processes.
• Handling personal data requests under GDPR, and managing medical records and travel expenses.
• Participating in Major Incident Plan and reviewing departmental procedures.

Essential criteria include experience with Microsoft Office, team working, effective communication, and relevant educational qualifications or experience.