Part Time Receptionist/Administrator

Integrated Care System; London; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading healthcare center in London seeks a dedicated Receptionist to join their team during maternity leave. The candidate will manage appointments, assist patients, and ensure smooth operations at the front desk. This in-person role requires flexibility, excellent communication skills, and prior experience in a similar environment.

Qualifications

• Experience of working in a GP Practice and knowledge of EMIS.
• Experience of administrative duties.
• Ability to work under pressure.

Responsibilities

• Making appointments and providing a friendly service to patients.
• Monitoring patient flow and managing the reception area.
• Maintaining confidentiality and adhering to practice protocols.

Skills

Excellent communication

Organizational skills

Resourcefulness

Education

GCSE Mathematics and English (C or above)

Job description

The North London Health Centre is looking to recruit an enthusiastic and reliable individual to join our Reception team to cover Maternity Leave.

This is an in person role, 30 hours per week over 5 days Monday to Friday. Shifts will be 6 hours per day either starting at 8.00am or 12.30pm. Please do not apply if you wish to work remotely.

The applicant will be able to work under their own initiative and be able to contribute to the overall work of the practice team. Previous experience of working in a similar role is essential.The applicant must be flexible with regards to sessions worked each week and would be required to be available between the hours of 8am-6:30pm and provide cover for holidays and any sickness cover.

Main duties of the job

-To make appointments and book patients in when they arrive for an appointment and to provide a helpful and friendly service to patients.

-To answer telephones promptly ensuring that all in-coming lines are covered at all times.

-To ensure daily tasks are completed and managed daily.

-Responding and dealing with incoming emails to the practice.

-To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records.

-Work efficiently with other teams within the practice

-To undertake any other duties as deemed appropriate by the Practice.

-Action repeat prescription requests promptly

-Opening mail and ensuring that all correspondence is scanned and attached to patients computer records

About us

The North London Health Centreis run by 1 Partner and 4 Salaried GPs, 2 Practice Nurses, a HCA and a Pharmacist. The Receptionist role is to work within a team carrying out administrative functions.

We are a training Practice working with training GPs and medical students.

Our doctors, nurses and all other staff are dedicated to offering a professional service. We are a friendly surgery committed to delivering excellent care to our patients, and a positive working environment for our staff.

Job responsibilities

Reception Duties

- Ensure efficiency of the surgeries by monitoring the arrival of patients and the flow of patients into consulting and treatment rooms.

- Ensure that patients without appointments, but who need urgent consultation are seen in a logical and non-disruptive manner.

- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure all procedures are completed.

- Advise patients of relevant charges for private services, accept payment and issue receipts where required.

-Respond to all queries and requests for assistance from patients and other visitors.

-Ensure reception and waiting areas are kept neat and tidy.

Management of appointment system

- Ensure total familiarity with all appointment systems in effect including regular and incidental variations.

- Book appointments and recalls.

- Monitor effectiveness of the system and report any problems or variations required.

Operation of the Telephone System

Receive and make telephone calls as required.Divert and take messages as appropriate.

Start and End of Day Procedures

- Open up premises at the start of the day and make all necessary preparations to receive patients.

- Secure premises at the end of the day, ensure the building is totally secured, internal lights off and alarm activated.

General Responsibilities:

-Ensure total familiarity with all computer programmes which affect your work

-Ensure that your work area is kept neat and tidy.

- Monitor effectiveness of the various systems you operate and report any problems or variations required.

Special Requirements of the post:

• An understanding, acceptance and adherence to the need for strict confidentiality.
• An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to patients enquiries and requests.
• Excellent communication and secretarial skills.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

The post-holder will participate in any training programme implemented by the practice as part of this employment.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Any other delegated duties considered appropriate to the post.

Person Specification

Experience

• Experience of working in a GP Practice and knowledge of EMIS.
• Experience of working with the general public Experience of administrative duties
• Experience of working within a high pressure fast pace environment

Qualifications

• Educated to GCSE level or equivalent GCSE Mathematics and English (C or above)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.