Part time Receptionist 24hrs

Leonardo Hotels; Hinckley; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Recognition scheme

Talent referral scheme

Wellbeing calendar

Training programmes with progression

Job summary

Leonardo Hotels Hinckley Island is seeking a Part time Receptionist to deliver exceptional guest care at peak times. You will manage check-in and check-out, answer calls professionally and collaborate with colleagues to ensure memorable experiences for guests.

The role requires flexibility to work evenings and weekends, with a proactive approach to guest service and a strong focus on safety, data protection, and hotel policies. Training and progression opportunities are available.

Qualifications

• Fully flexible to work evenings and weekends.
• Genuine passion for delivering memorable moments to guests.
• Positive attitude and adaptability to changing service environments.
• Strong communication and teamwork.

Responsibilities

• Offer exceptional guest care at all times.
• Manage check-in and check-out processes.
• Answer the telephone in a professional manner.
• Collaborate with colleagues to elevate guest experience.
• Manage guest complaints calmly and escalate to the Duty Manager as appropriate.
• Upsell room upgrades, breakfast and seasonal offers.
• Follow safety and security protocols and protect guests.
• Utilise all relevant systems to complete tasks.
• Adhere to company policies, Data Protection and Health & Safety regulations.

Skills

Guest care

Communication

Teamwork

Flexible hours

Pro-active

Job description

## Part time Receptionist 24hrsApply: Onsite: HHI - Leonardo Hotel Hinckley Island: Part time: Posted Today: JR106171Be Yourself – Be a Bold Team Player – Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!Main Tasks • Offer exceptional guest care at all times • Manage check-in and check-out processes, offering exceptional experiences to all arriving and departing guests • Answer the telephone in a professional manner and appropriately action enquiries • Collaborate with colleagues in other departments to elevate the overall guest experience consistently • As the first point of contact manage guest complaints calmly and professionally; escalating to the Duty Manager as appropriate • Maintain expert knowledge of the hotel product and outlets to offer exceptional service to guests • Upsell room upgrades, breakfast and seasonal offers in adherence with departmental targets • Follow safety and security protocols to protect guests with particular adherence to Key Security • Utilise all relevant systems correctly to complete tasks in a timely manner • Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations • Complete any other reasonable request made by a member of the management team or a supervisor Person SpecificationFully flexible able to work evenings and weekends • Genuine passion for delivering memorable moments to guests • Positive approach to changing service environments and priorities • Pro-active with a hands-on approach to delivering consistent results • Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative • Friendly team player with the ability to work effectively and efficiently with others • A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues • Engaged with hotel initiatives to support the local community Measurable Performance Indicators • Demonstrating the Company vision, mission and values when interacting with colleagues and guests • Customer reviews • Achieving agreed KPIs • Fulfilment of the job skills checklist • Customer satisfaction scores e.g. Booking.com • Regular review meetings with line managerAvailable Ongoing Learning • GROWonline BELONG induction and development courses • Academy Technical skills training • Team Coach • ‘Come Join Us’ Guest Care training • Opportunity to apply for internal development programmes, such as: - Junior Chef Development programme - Graduate programme - Level 2 Apprenticeships in Hospitality NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes. Some of the perks our Part time Receptionist 24hrs could enjoy include:* Special rates on Leonardo Hotel rooms across the UK & Europe* Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops* Talent referral scheme* Thank You Week: from ice cream trucks to yoga classes and lots in between!* Wellbeing Calendar* Ongoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Part time Receptionist 24hrs?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!