Part-Time Principal Policy and Performance Officer

Uttlesford District Council; Uttlesford; On-site; GBP 35,000 - 45,000; Full time

Job summary

A local government authority in Uttlesford is seeking an experienced policy and performance officer to join their Housing Options Team. This role involves developing and implementing strategies, managing service contracts, and ensuring excellent customer service. The ideal candidate will have a proven track record in performance monitoring and customer engagement. Competitive benefits include generous leave and discounts on leisure activities.

Benefits

Generous annual leave

Leisure centre discounts

Local Government Pension Scheme

Qualifications

• Proven track record in meeting targets and managing contracts.
• Understanding of issues facing customers for effective complaint coordination.
• Ability to develop service improvements and manage project support.

Responsibilities

• Develop and implement the Council’s Homelessness and Rough Sleeping Strategy.
• Manage the service’s corporate performance monitoring and statistical returns.
• Coordinate complaints and MP enquiries effectively.

Skills

Negotiating agreements

Customer service

Performance monitoring

Job description

We are seeking an experienced policy and performance officer to join our Housing Options Team. You will report directly to the Head of Housing Solutions and alongside the Housing Options and Resettlement Managers to develop and implement the Council’s Homelessness and Rough Sleeping Strategy and Allocations Policy alongside day-to-day policies and procedures, and will manage the service’s corporate performance monitoring and statistical returns.

This role will take responsibility for managing the Service’s contracts for the IT system and supported housing projects, developing service improvements, service level agreements and providing project support for the managers. A penchant for fairness and an understanding of the issues facing customers will be required to co-ordinate complaints, freedom from information requests and MP enquiries. You will have a proven track record in meeting targets, negotiating agreements and providing excellent customer service in dealing with the public and partner agencies.

Uttlesford District Council is a family friendly Council. We encourage and support our employees to have a healthy work life balance as well as offering a range of benefits including generous annual leave, plus bank holidays (pro-rata), leisure centre discounts, membership of the Local Government Pension Scheme and an online platform offering discounts from online retailers.

For an informal discussion please contact Ross Hefford at [e-mail] or 01799 510560.

To find out more and apply please visit https://www.uttlesford.gov.uk/jobs-careers

Closing date for completed applications is Sunday 3 August 2025

It is intended that interviews will be held on 12 August 2025

CVs will not be accepted.

Uttlesford District Council is an inclusive employer, and we welcome applications from all. We are proud to be a Disability Confident Employer and a Fostering Friendly Employer and proud to support our Care Leavers and the Armed Forces Covenant. Anyone disclosing a disability or is a Care leaver or is a member of the Armed Forces community (Veteran/Service leaver, Reserve Forces, or their Spouses/Partners or Cadet Force Adult Volunteer) whose application meets the essential criteria for the post will be guaranteed an interview.