Part-Time Onsite IT Support Analyst

The Channel Recruiter

Newcastle upon Tyne

On-site

GBP 30,000 - 32,000

Part time

14 days+

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Benefits offered by this job

Private Healthcare

Pension

25 days holiday rising to 30 over 5 y

Group Life Insurance

Income Protection

Gym Discounts

Employee of the Quarter

Employee Referral program

Job summary

XMA is recruiting an Onsite Support Analyst in Newcastle. This part-time role provides hands-on desktop and device support, resolving hardware, software and connectivity issues while delivering excellent customer service.

You’ll work with Microsoft 365, Windows 10/11, AD, Intune and Autopilot, supporting AV and meeting room tech in a dynamic, customer-focused environment. Ideal candidates will have proven IT support experience, strong problem-solving skills and the ability to manage tickets to

Qualifications

Experience in IT Support, Deskside Support or Onsite Support roles.
Knowledge of Windows 10/11, Microsoft 365, Active Directory, Azure AD, Intune & Autopilot.
Experience managing support tickets and working to SLAs.
Excellent troubleshooting and problem-solving skills.
Strong communication and customer service skills.
Ability to obtain BPSS clearance.

Responsibilities

Provide onsite technical support for desktops, laptops, mobile devices, printers and peripherals.
Diagnose and resolve hardware, software and connectivity issues.
Manage incidents and service requests through to resolution in line with SLAs and KPIs.
Support Microsoft 365, Windows 10/11, Active Directory, Intune and Autopilot environments.
Escalate complex incidents and work with wider technical teams.
Maintain asset records, support documentation and knowledge base articles.
Support meeting room technology, collaboration tools and AV equipment.
Deliver an outstanding customer experience as the trusted onsite IT contact.