Part Time On Board Host

SSP UK & Ireland; Liverpool; On-site; GBP 13,000 - 15,000; Part time

Job summary

Join a leading company as a Part Time On-Board Host for TransPennine Express at Liverpool Station. You will provide exceptional customer service while managing stock and handling transactions on trains. Enjoy competitive pay, employee discounts, and opportunities for growth within the company.

Benefits

Employee Discounts

Health and Wellbeing Support

Internal Growth Opportunities

Holiday Allowance

Referral Rewards

Qualifications

• At least 2 years of experience in a customer-facing role.
• Must be 18 years or over.

Responsibilities

• Provide 'at seat trolley service' on TPE trains.
• Travel on assigned trains, assisting passengers and achieving sales targets.
• Accurately account for stock and transactions.

Skills

Customer Service

Sales

Education

2 years experience in customer-facing role

Job description

Part Time On-Board Host for TransPennine Express (TPE) at Liverpool Station

Pay Rate: £13.20 per hour plus commission.

Hours: Part Time (20 hours).

Shifts: Rotational shifts between 6am and 9pm, including some weekends.

Applicants will need to be 18 years or over to perform certain tasks or work on specific shifts due to role responsibilities.

We are a premier provider of catering and onboard services to the British Railway Industry, with over 40 service centres nationwide and a workforce of over 1000 employees in the UK, committed to delivering First-Class service.

Ideally, you will have at least 2 years of experience in a customer-facing role within the Retail, Leisure & Hospitality Industry. Full training will be provided.

Responsibilities:

1. Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
2. Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
3. Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
4. Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs, including offering accurate details on services, ticketing, platforms, and potential disruptions.
5. You can claim up to 50 rover tickets for TPE network rail for family & friends.

Benefits:

• Employee Discounts: Up to 50% discount on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust, etc.
• Up to 75% discount during work hours on SSP brands.
• Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units (T&C apply).
• Learn while you Earn: Access to training, apprenticeships, and development programs.
• Internal Growth Opportunities: 70% of our managers are promoted internally.
• App Access: Shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
• Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
• Culture: Support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support: UK Pension Plans, Life assurance, Share Incentives, Cycle to Work, competitive pay, and up to £5000 loans through salary deduction.
• Referral Rewards: £400 for successful referrals.
• Holiday Allowance: 28 days pro-rata, including Bank Holidays.
• Rewards & Recognition: RG Stars, Extra Mile Vouchers, etc.
• Travel and Leisure Pass: Duty and leisure pass for TPE after probation.

Join Rail Gourmet: Apply now and start your journey as an On Board Host.

Rail Gourmet is an equal-opportunity employer, committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.