Part Time Nights Team Member

TN United Kingdom; Basildon; On-site; GBP 20,000 - 28,000; Full time

Job description

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We are seeking a reliable and responsible Night Team Member to join our team and ensure the smooth running of the hotel during the night shift. The Night Team Member will be responsible for managing guest requests, ensuring security and safety procedures are followed, and providing support to the hotel staff.

Responsibilities:

• Manage guest requests promptly and professionally.
• Maintain security and safety procedures during the night shift.
• Perform regular security checks throughout the hotel.
• Support hotel staff during the night shift.
• Assist with maintenance or housekeeping tasks as needed.
• Set up meeting rooms and other areas as required.
• Serve food and beverages to guests as needed.
• Check guests in and out of the hotel.
• Handle emergency situations appropriately.
• Prepare reports for senior management.

Benefits:

• Employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit program (T&Cs apply).
• Shopping discounts on groceries, fashion, travel, utilities, outings, and holidays.
• Eye care benefits.
• Free legal and financial advice.
• Counseling sessions.
• Cycle to work scheme.
• Wellbeing tips, fitness videos, recipes, and healthy living advice.
• Wellbeing podcasts and TV.
• Breathing exercises.
• 24/7 support line.
• Team rewards and recognition.
• Free meals on duty.
• Free parking.

Qualifications:

• Previous experience in a hotel or similar environment, preferably as a night team member.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• Understanding of safety and security procedures.
• Ability to remain calm in high-pressure situations.
• Flexible and adaptable, able to work evenings and weekends if required.
• Good organizational skills and attention to detail.

About the hotel

The Holiday Inn Basildon offers 148 comfortable bedrooms and a range of dining options. Located opposite Festival Park, it is ideal for conferences, weddings, events, and leisure stays. The hotel features an open lobby, conference center, and lakeside garden, close to the M25 and Basildon station, with easy access to London.

About us

LGH Hotels Management is a growing portfolio of 42 hotels across the UK, including brands like Crowne Plaza, Holiday Inn, and Best Western. Join us to build a fulfilling career in hospitality and help shape the industry’s future.