Part time NHS 111 Call Handler -Taunton

Integrated Care System; Taunton; On-site; Part time

Job summary

Join a leading health organization as a 111 Call Handler in Taunton, providing essential medical advice and support. This role is perfect for those with customer service experience looking to make a difference in the community, with a comprehensive paid training program to get you started.

Benefits

Comprehensive training provided

Supportive team environment

Qualifications

• Lives within 60-minute commute.
• Has Customer Service Experience.
• Has the right to work in the UK.
• Can commit to 6 weeks full-time training (9am-5pm Monday-Friday).

Responsibilities

• Manage urgent and non-urgent cases, providing essential medical advice.
• Assess patients' conditions and direct them to the appropriate healthcare professional.
• Use advanced listening and probing skills to ensure every patient receives clear advice.

Skills

Customer Service

Job description

Are you looking for a role where you can make a difference?

Every day, every hour, HUC is here to ensure everyone receives the medical attention they need. Serving 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest, HUC provides exceptional NHS 111 and Out of Hours GP services 24/7, 365 days a year. We are looking for people with no previous healthcare experience to make a difference to the communities we serve.

You must be able to commit to our next full time training from either Monday 1st September or Monday 29th September for 6 weeks, 9am-5pm Monday - Friday. This training is paid at full time rates.

Main duties of the job

Your Role:

First Contact: Manage urgent and non-urgent cases, providing essential medical advice.

NHS Pathways Software: Assess patients' conditions and direct them to the appropriate healthcare professional or service.

Advanced Training: Use your advanced listening and probing skills to ensure every patient receives clear advice and is signposted correctly. Please note that training is for 6 weeks, 9am-5pm regardless of contracted hours.

About us

Why HUC?

Thriving and Growing: Our continued growth means more opportunities for you!

Diverse Roles: As a 111 Call Handler, you'll be the first point of contact, making a real difference in patients' lives.

Skill Development: No previous healthcare is needed for this role. Ambitious? We offer plenty of opportunities to develop your skills and explore new avenues within our organisation. For many this role is a stepping stone into a rewarding career in healthcare.

Community Impact: Be a vital part of your community, providing essential care and support to those in need.

A Team That Becomes a Family: Join a supportive team where colleagues become like family, working together to make a difference.

Free Training: Our comprehensive 6 week, full time training course, will give you all the tools you need to start making a difference. Don't worry, we continue to support you and help develop your skill once you start taking calls.

Job responsibilities

For a full job description and full person specification, along with more details about our organisation, please see attached documentation,

Person Specification

Address

• Lives within 60 minute commute
• Has Customer Service Experience
• Has the right to work in the UK
• Can commit to 6 weeks full time training (9am-5pm Monday- Friday)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

HUC

Address

Taunton Call Centre, Ashford Court, Taunton

£12.21 an hourfurther details can be found on the Job Description

Contract

Permanent

Working pattern

Part-time

Reference number

4265-7253879-5

Job locations

Taunton Call Centre, Ashford Court, Taunton