Part time NHS 111 Call Handler - Peterborough

HUC; Peterborough; On-site; GBP 20,000 - 30,000; Full time

Job summary

An innovative healthcare provider in Peterborough is seeking a 111 Call Handler to manage urgent and non-urgent cases. This role requires no previous healthcare experience and offers a comprehensive 6-week training course. Responsibilities include using NHS Pathways Software to assess patients and provide essential medical advice. Join a supportive team and make a difference in your community.

Benefits

Free training

Skill development opportunities

Qualifications

• Ability to manage urgent and non-urgent cases.
• Strong listening and probing skills.
• Commitment to a 6-week training program.

Responsibilities

• Manage urgent and non-urgent cases, providing essential medical advice.
• Assess patients’ conditions using NHS Pathways Software.
• Provide clear advice and direct patients to appropriate services.

Job description

Overview

Are you looking for a role where you can make a difference?

Every day, every hour, HUC is here to ensure everyone receives the medical attention they need. Serving 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest, HUC provides exceptional NHS 111 and Out of Hours GP services 24/7, 365 days a year. We are looking for people with no previous healthcare experience to make a difference to the communities we serve.

You must be able to commit to training for 6 weeks, 4 weeks 9am-5pm Monday - Friday. 2 weeks a variety of daytime, evening and weekend shifts to be agreed in Training.

Your Role:

• First Contact: Manage urgent and non-urgent cases, providing essential medical advice.
• NHS Pathways Software: Assess patients’ conditions and direct them to the appropriate healthcare professional or service.
• Advanced Training: Use your advanced listening and probing skills to ensure every patient receives clear advice and is signposted correctly. Please note that training is for 6 weeks, 9am-5pm regardless of contracted hours.

111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.

Why HUC?

• Thriving and Growing: Our continued growth means more opportunities for you!
• Diverse Roles: As a 111 Call Handler, you’ll be the first point of contact, making a real difference in patients’ lives.
• Skill Development: No previous healthcare is needed for this role. Ambitious? We offer plenty of opportunities to develop your skills and explore new avenues within our organisation. For many this role is a stepping stone into a rewarding career in healthcare.
• Community Impact: Be a vital part of your community, providing essential care and support to those in need.
• A Team That Becomes a Family: Join a supportive team where colleagues become like family, working together to make a difference.
• Free Training: Our comprehensive 6 week, full time training course, will give you all the tools you need to start making a difference. Don’t worry, we continue to support you and help develop your skill once you start taking calls.

For a full job description and full person specification, along with more details about our organisation, please see attached documentation.