Part time NHS 111 Call Handler - Peterborough

NHS; Peterborough; On-site; GBP 18,000 - 22,000; Part time

Job summary

A leading healthcare service provider is seeking a part-time Call Handler in Peterborough. In this role, you'll be the first point of contact for patients, providing essential medical advice and support. Training will be provided, and no previous healthcare experience is needed. The ideal candidate should have customer service experience and the ability to commit to comprehensive training. This position is vital for improving community health and well-being.

Benefits

Free training

Skill development opportunities

Qualifications

• Must be able to commit to 6 weeks of full-time training.
• Experience in customer service is beneficial.
• Must have the right to work in the UK.

Responsibilities

• Manage urgent and non-urgent cases, providing essential medical advice.
• Assess patient conditions and direct them to appropriate healthcare services.
• Support patients by providing clear advice during calls.

Skills

Customer Service

Communication Skills

Listening Skills

Job description

Part time NHS 111 Call Handler - Peterborough

Are you looking for a role where you can make a difference?

Every day, every hour, HUC is here to ensure everyone receives the medical attention they need. Serving 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest, HUC provides exceptional NHS 111 and Out of Hours GP services 24/7, 365 days a year. We are looking for people with no previous healthcare experience to make a difference to the communities we serve.

You must be able to commit to training for 6 weeks, 4 weeks 9am-5pm Monday - Friday. 2 weeks a variety of daytime, evening and weekend shifts to be agreed in Training.

Main duties of the job

• Your Role: First Contact: Manage urgent and non-urgent cases, providing essential medical advice.
• NHS Pathways Software: Assess patients\' conditions and direct them to the appropriate healthcare professional or service.
• Advanced Training: Use your advanced listening and probing skills to ensure every patient receives clear advice and is signposted correctly. Please note that training is for 6 weeks, 9am-5pm regardless of contracted hours.

111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.

About us

Why HUC?

• Thriving and Growing: Our continued growth means more opportunities for you!
• Diverse Roles: As a 111 Call Handler, you\'ll be the first point of contact, making a real difference in patients\' lives.
• Skill Development: No previous healthcare is needed for this role. Ambitious? We offer plenty of opportunities to develop your skills and explore new avenues within our organisation. For many this role is a stepping stone into a rewarding career in healthcare.
• Community Impact: Be a vital part of your community, providing essential care and support to those in need.
• A Team That Becomes a Family: Join a supportive team where colleagues become like family, working together to make a difference.
• Free Training: Our comprehensive 6 week, full time training course, will give you all the tools you need to start making a difference. Don\'t worry, we continue to support you and help develop your skill once you start taking calls

Job responsibilities

For a full job description and full person specification, along with more details about our organisation, please see attached documentation,

Person Specification

Address

• Lives within 60 minute commute
• Has Customer Service Experience
• Has the right to work in the UK
• Can commit to 6 weeks full time training (9am-5pm Monday- Friday)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.