Part time NHS 111 Call Handler - Peterborough

Herts Urgent Care; Peterborough; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider in Peterborough seeks a part-time Call Handler to manage urgent cases and offer essential medical advice. No prior healthcare experience is required; however, candidates must commit to a rigorous 6-week training program. The role promises impactful work within the community and opportunities for skill development. Interested applicants should apply before the closing date of 15/10/2025.

Benefits

Free Training

Skill Development Opportunities

Qualifications

• Lives within 60 minute commute.
• Has the right to work in the UK.
• Can commit to 6 weeks full-time training (9am-5pm Monday-Friday).

Responsibilities

• Manage urgent and non-urgent cases, providing essential medical advice.
• Assess patients’ conditions and direct them to the appropriate healthcare professional.

Skills

Customer Service Experience

Job description

Non NHS Banding

Main area: Call Handling

Grade: Non NHS Banding

Contract: Permanent, Part time - 12 hours per week (Various hours)

Job ref: 4265-7518201-10

Site: Sand Martin House, Town: Peterborough

Salary: £12.21 + Unsociable hours enhancements, Salary period: Hourly

Closing: 15/10/2025 23:59

Job overview

Are you looking for a role where you can make a difference?

Every day, every hour, HUC is here to ensure everyone receives the medical attention they need. Serving 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest, HUC provides exceptional NHS 111 and Out of Hours GP services 24/7, 365 days a year. We are looking for people with no previous healthcare experience to make a difference to the communities we serve.

You must be able to commit to training for 6 weeks, 4 weeks 9am-5pm Monday - Friday. 2 weeks a variety of daytime, evening and weekend shifts to be agreed in Training.

Main duties of the job

Your Role:

• First Contact: Manage urgent and non-urgent cases, providing essential medical advice.
• NHS Pathways Software: Assess patients’ conditions and direct them to the appropriate healthcare professional or service.
• Advanced Training: Use your advanced listening and probing skills to ensure every patient receives clear advice and is signposted correctly.

Working for our organisation

Why HUC?

• Thriving and Growing: Our continued growth means more opportunities for you!
• Diverse Roles: As a 111 Call Handler, you’ll be the first point of contact, making a real difference in patients’ lives.
• Skill Development: No previous healthcare is needed for this role. Ambitious? We offer plenty of opportunities to develop your skills and explore new avenues within our organisation.
• Community Impact: Be a vital part of your community, providing essential care and support to those in need.
• A Team That Becomes a Family: Join a supportive team where colleagues become like family, working together to make a difference.
• Free Training: Our comprehensive 6 week, full time training course, will give you all the tools you need to start making a difference.

Person specification

Essential criteria

• Lives within 60 minute commute
• Has Customer Service Experience
• Has the right to work in the UK
• Can commit to 6 weeks full time training (9am-5pm Monday- Friday)

Desirable criteria

• Previous Call Handling Experience

You must have the legal right to work in the UK at the time of application. We are not able to offer sponsorship for this role.

We reserve the right to close this vacancy early, should we receive sufficient applications.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service

For further details / informal visits contact: Sarah-Jane Newbigging, Non-Clinical Recruitment Advisor, Email address: [e-mail]

We are an equal opportunities employer and welcome applications from all sections of the community.