Part-Time Mountain and Water Sport Advisor (Sales Assistant)

Decathlon UK Ltd; London; On-site; GBP 60,000 - 80,000; Part time

Job summary

Decathlon UK Ltd is seeking a Part-Time Mountain and Water Sport Advisor in London. This role is essential for delivering exceptional customer experiences and promoting a diverse range of sports products. Ideal candidates are passionate about sports, possess strong interpersonal skills, and thrive in a dynamic retail environment. Join a company that values vitality, responsibility, and authenticity, and enjoy benefits like healthy discounts and engaging team activities.

Benefits

Healthy discounts on all Decathlon goodies

Fun weekly Staff Sports/Activities

Cycle-to-Work Scheme

Training at Decathlon Academy

Discount vouchers for groceries, travel, and shopping

Qualifications

• Genuine passion for sports and customer service.
• Strong interpersonal and communication skills.
• Ability to work in a dynamic retail environment.

Responsibilities

• Provide excellent customer service across all channels.
• Promote products and facilitate smooth transactions.
• Maintain a welcoming store environment.

Skills

Customer Service

Interpersonal Skills

Team Collaboration

Adaptability

Problem Solving

Job description

Select how often (in days) to receive an alert:

Part-Time Mountain and Water Sport Advisor (Sales Assistant)

Location:

London - Kensington, GB, W8 7RL

Contracted Hours: 20

Sport: Hiking

Important reminder: This job requires right to work in the UK.

As a Sport Advisor (Sales Assistant), you will be the heart and soul of the customer experience! You'll be the friendly face welcoming sport enthusiasts, the expert advisor guiding them through our products and services, and the collaborative teammate ensuring a smooth shopping journey across all channels - in-store, online, and beyond.

Decathlon invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles. In a nutshell, your responsibilities will include:

Deliver exceptional customer experiences by providing tailored product and service solutions:

• Provide Excellent Customer Service: Connect with customers across all channels (in-store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities.
• Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions.
• Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases.
• Promote Products and Services: Actively promote and sell our offer through various channels, including in-store interactions, online platforms, and social media engagement.
• Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience.

Create a welcoming and accessible store environment that encourages customers to explore our diverse range of sports products and solutions:

• Create a Welcoming Environment: Design and maintain customer-friendly store layouts that are accessible, safe, and encourage exploration of our sports products and solutions.
• Facilitate Informed Choices: Ensure clear and accessible product information to help customers make informed decisions about their purchases.
• Guarantee Product Availability: Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand.
• Prioritise Customer Safety: Maintain a safe store environment and protect customer data in line with the company’s guidelines.
• Showcase Product Range: Develop visually appealing and effective product displays that highlight the breadth of our offerings and inspire customers.
• Promote Sustainability: Support our commitment to sustainability through responsible waste management and promoting eco-friendly products and practices.

We're looking for passionate individuals excited to join our team and contribute to our mission of moving people through the wonders of sport. You:

• Have a genuine passion for sports and enjoy sharing your knowledge and enthusiasm with others.
• Are dedicated to providing exceptional customer service and building positive relationships with every individual.
• Thrive in a team environment, value collaboration and cooperation, and contribute to a positive and supportive atmosphere.
• Possess strong interpersonal and communication skills, enabling you to connect with customers and colleagues from diverse backgrounds.
• Are resourceful, adaptable, and able to think critically to find effective solutions to challenges.
• Manage your time effectively, prioritise tasks, and maintain a high level of efficiency in a fast-paced environment.
• Demonstrate a commitment to continuous learning, personal development, and supporting the growth of others.
• Possess strong emotional intelligence, including empathy and self-awareness, allowing you to connect with others on an emotional level and build strong relationships.
• In addition to these qualities, you're comfortable working in a dynamic retail environment, including weekends and holidays, and are excited to contribute to the success of our team.

If you’re someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity—and brought together by a shared passion for sports—offers a truly enriching experience for everyone.

Get to enjoy the following benefits and perks:

• Healthy discounts on all Decathlon goodies
• Fun weekly Staff Sports/Activities
• Pedal your way to work with the Cycle-to-Work Scheme
• Dive into top-notch training at Decathlon Academy
• Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!

Thank you for checking the contracted hours above to see if this is a full-time or part-time role!

Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.