Part time Lodge Manager

Churchill Estates Management; Cheltenham; On-site; GBP 19,000 - 23,000; Full time

Job summary

A leading retirement living company in Cheltenham is seeking a Development Manager to coordinate activities and enhance the lives of residents. This role requires excellent customer service skills and administrative abilities. You will manage property maintenance, liaise with clients, and ensure a fulfilling lifestyle for Owners. Enjoy a supportive environment with great benefits, including 24 days of annual holiday plus Bank Holidays.

Benefits

Annual holiday entitlement of 24 days + Bank Holidays

A day off on your Birthday

Life Assurance

Eye Care reimbursement

Professional development and qualifications

Ongoing training

Qualifications

• Experience in retirement living, social housing, or health & social care sectors.
• Ability to provide first-class customer service.
• Computer literate with proficiency in Microsoft Office.

Responsibilities

• Manage property maintenance and provide first-class service to Owners.
• Liaise with customers and suppliers.
• Schedule maintenance and conduct health and safety checks.
• Organise activities and events for Owners.

Skills

Customer service

Administrative skills

Communication skills

Safety and security management

Tools

Microsoft Office (Excel, Outlook)

Job description

Salary: £19,286 per annum, plus excellent benefits

Hours: Monday to Friday, 08:00 am to 2:00 pm, (30 hours per week)

Location: Moorend Park Road, Cheltenham, Gloucestershire, GL53 0LA

About The Role

Churchill Estates Management is recruiting for an exceptional Development Manager for our retirement development in Cheltenham. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role involves coordinating the development and related activities, making a positive difference every day to the lives of our Home Owners, and providing a hassle and worry-free retirement living lifestyle.

Reporting to the Area Manager, you'll manage both the maintenance of the property and provide a first-class service to Owners. In this autonomous role, you'll be the trusted, 'go-to' person on-site and a 'friendly neighbour' for Owners. Your responsibilities include liaising with customers and suppliers, managing contractors, scheduling maintenance, conducting health and safety checks, organising activities and events for Owners, and more.

This role is pivotal to the success of the Lodge and the enjoyment of Owners, offering a highly rewarding experience.

About You

This position is ideally suited to individuals with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager is someone who enjoys working 'front of house' and is focused on providing first-class customer service with excellent administrative skills.

Your passion for excellent customer service is vital. With a focus on providing a happy and fulfilling lifestyle for Owners, you'll have an outgoing and friendly personality, a love of people, and the ability to act with sensitivity and diplomacy. You should also be efficient and assertive in managing safety and security, displaying good judgment and remaining calm under pressure. While you'll have high levels of social contact with residents, you'll also be comfortable working independently and using your initiative.

To support organisation and administration, you'll be computer literate, experienced in using Microsoft Office applications, including Excel and Outlook.

How You'll Be Rewarded

• Annual holiday entitlement of 24 days + Bank Holidays
• A day off on your Birthday
• Life Assurance
• Eye Care reimbursement
• Colleague Introduction reward scheme
• Professional development and qualifications
• Thorough induction and ongoing training
• Immensely rewarding work

About Us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We oversee over 220 developments nationally, managing more than 9,000 apartments and providing property services and customer care to over 11,000 retired people. We are rapidly growing with ambitious future plans.

Join us and be part of a professional, award-winning, customer-focused team.

Our Company Values TORCH

Trust / Openness / Respect / Communication / Honesty

We seek the best people to join our business and adopt our values. If you want to be part of our success story, apply today.

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