Part-Time Leisure Centre Ops – Free Gym Membership

Serco; Newport; On-site; GBP 13,000 - 15,000; Part time

Benefits offered by this job

Pension scheme 6%

Free gym membership

Staff meals

Physio discounts

Serco discounts

Employee benefits

Annual leave 20 days + 1 year 21 days

Job summary

Serco is hiring an Operations Assistant at the Lilleshall National Sports Centre to help run the centre and deliver high-quality leisure services. You’ll support day-to-day operations, ensure safety and provide excellent customer care in a hands-on, diverse environment.

You will work part-time (21 hours per week) with shifts including early, late, weekends, and bank holidays. The role offers a friendly team setting, training opportunities and a strong focus on safety and service quality.

Qualifications

• Experience working in a busy leisure, hospitality or customer-facing environment.
• Confidence interacting with a wide range of customers, including adults and children.
• Strong focus on safety, responsibility and attention to detail.
• Positive and flexible approach, with ability to work as part of a team.
• Willingness to complete training and maintain required qualifications.

Responsibilities

• Ensure customer safety at all times by helping to prevent accidents and responding to incidents.
• Supervise dryside activities, maintaining high standards of safety, cleanliness and customer care.
• Set up, move and handle equipment safely to support programmed activities across the centre.
• Carry out cleaning duties and maintain high standards of presentation in customer areas, including changing rooms, toilets and health suite facilities.
• Monitor customer behaviour and address unsafe practices promptly, professionally and courteously.
• Deliver excellent customer service and maintain strong knowledge of the centre’s facilities, services and activities.

Skills

Customer facing experience

Safety minded

Team player

Flexible work schedule

Strong communication

Job description

Serco is hiring an Operations Assistant at the Lilleshall National Sports Centre to help run the centre and deliver high-quality leisure services. You’ll support day-to-day operations, ensure safety and provide excellent customer care in a hands-on, diverse environment.

You will work part-time (21 hours per week) with shifts including early, late, weekends, and bank holidays. The role offers a friendly team setting, training opportunities and a strong focus on safety and service quality.