Part Time Housing Officer - North West London - Job - iPeople SC Solutions Limited

iPeople Solutions; Greater London; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a dynamic team as a Part Time Housing Officer in North West London, where you will play a pivotal role in supporting tenants and managing neighbourhoods. This position offers a unique opportunity to engage with residents, tackle anti-social behaviour, and ensure that housing standards are upheld. You will be responsible for addressing tenant inquiries, conducting estate inspections, and collaborating with various stakeholders to enhance community services. If you are passionate about making a difference in people's lives and have a knack for problem-solving, this role is perfect for you. Embrace the chance to contribute to a vibrant community and help residents thrive in their homes.

Qualifications

• Experience in handling tenant and leaseholder enquiries effectively.
• Ability to manage anti-social behaviour and tenancy breaches.

Responsibilities

• Manage tenant and leaseholder enquiries while ensuring compliance with policies.
• Conduct regular estate inspections and manage tenancy changes.

Skills

Tenant and leaseholder enquiries

Anti-social behaviour management

Tenancy audits

Communication skills

Legal action knowledge

Service improvement identification

Education

Relevant housing qualification

Experience in housing management

Job description

Part Time Housing Officer – North West London

iPeople SC Solutions is currently recruiting for a Part Time Housing Officer (20 hours) to start in this busy team based in North West London. The role is for a minimum of 3 months up to 12 months.

Duties and responsibilities:

• To deal with tenant and leaseholder enquiries regarding matters relating to their tenancy and lease in line with the organisation’s policies and procedures.
• To manage low level anti-social behaviour (ASB) in the neighbourhood ensuring that incidents of ASB are resolved quickly and efficiently.
• To deal with tenancy breaches and take appropriate action where necessary.
• To carry out regular estate inspections ensuring that residents are involved and standards are maintained within the organisation’s Performance Indicators.
• Work with residents and other departments to identify estate improvements in the neighbourhoods.
• To undertake tenancy audits and where necessary take appropriate legal action to recover any properties where the legitimate tenant is not residing in the property.
• To manage tenancy changes to include, assignments, successions name changes etc.
• To provide advice and support to vulnerable residents to enable them to sustain their tenancy.
• To support and work with resident groups to help them influence the way in which services are delivered to their neighbourhoods.
• Communicate effectively with colleagues to support service delivery using a range of methods including in person, by telephone, via electronic communication etc.
• To work in partnership and communicate effectively with external agencies, partners, and stakeholders to effectively manage tenancies and neighbourhoods.
• To ensure that Safeguarding is observed whilst carrying out your duties.
• To provide periodic reports which may include basic statistical information.
• To be aware of external support agencies and have the ability to effectively sign post residents to appropriate service providers to help them sustain their tenancy.
• To be able to work alone; visiting residents in their home while observing the organisations lone working procedures.
• To investigate and resolve complaints in accordance with the Organisation’s policies and procedures.
• Identify opportunities for service improvements and make recommendations where appropriate.

If you are interested in this position, please apply with your CV.