Part Time Housing Officer - North West London - Job - iPeople SC Solutions Limited

iPeople Solutions; City Of London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A housing management company is seeking a Part Time Housing Officer to join their North West London team. This role involves handling tenant enquiries, managing anti-social behaviour, and ensuring the upkeep of neighborhoods. Candidates should have experience in tenant support and community engagement. The role is part-time (20 hours per week) and is expected to last from a minimum of 3 months up to 12 months.

Qualifications

• Experience in dealing with tenant and leaseholder enquiries.
• Ability to manage low level anti-social behaviour.
• Skills to carry out regular estate inspections.

Responsibilities

• Handle tenant and leaseholder enquiries about tenancies.
• Manage incidents of anti-social behaviour effectively.
• Conduct regular estate inspections and engage residents.

Job description

Part Time Housing Officer – North West London

iPeople SC Solutions is currently recruiting for a Part Time Housing Officer (20 hours) to start in this busy team based in North West London. The role is for a minimum of 3 months up to 12 months.

Duties and responsibilities

• To deal with tenant and leaseholder enquiries regarding matters relating to their tenancy and lease in line with the organisation’s policies and procedures.
• To manage low level anti-social behaviour (ASB) in the neighbourhood ensuring that incidents of ASB are resolved quickly and efficiently
• To deal with tenancy breaches and take appropriate action where necessary.
• To carry out regular estate inspections ensuring that residents are involved and standards are maintained within the organisation’s Performance Indicators
• Work with residents and other departments to identify estate improvements in the neighbourhoods
• To undertake tenancy audits and where necessary take appropriate legal action to recover any properties where the legitimate tenant is not residing in the property.
• To manage tenancy changes to include, assignments, successions name changes etc.
• To provide advice and support to vulnerable residents to enable them to sustain their tenancy.
• To support and work with resident groups to help them influence the way in which services are delivered to their neighbourhoods
• Communicate effectively with colleagues to support service delivery using a range of methods including in person, by telephone, via electronic communication etc.
• To work in partnership and communicate effectively with external agencies, partners, and stakeholders to effectively manage tenancies and neighbourhoods
• To ensure that Safeguarding is observed whilst carrying out your duties.
• To provide periodic reports which may include basic statistical information.
• To be aware of external support agencies and have the ability to effectively sign post residents to appropriate service providers to help them sustain their tenancy.
• To be able to work alone; visiting residents in their home while observing the organisations lone working procedures.
• To investigate and resolve complaints in accordance with the Organisation’s policies and procedures
• Identify opportunities for service improvements and make recommendations where appropriate

If you are interested in this position, please apply with your CV.