Part Time Housing Duty Worker

YMCA Robin Hood Group; Nottingham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local housing support organization based in Nottingham is seeking a Housing Duty Worker to support young residents aged 16-24. Responsibilities include managing incidents, supporting applications, and providing advice. Ideal candidates will have experience or a willingness to learn about supported housing and possess strong communication and conflict resolution skills. This part-time role involves working weekends and offers training opportunities.

Qualifications

• Experience or interest in supported housing.
• Understanding of the needs of young people aged 16-25.
• Ability to handle difficult situations and manage conflict.

Responsibilities

• Provide advice and assistance to residents.
• Handle rent payments and queries.
• Respond to emergencies and incidents.

Skills

Experience working with vulnerable adults

Conflict resolution skills

Communication skills

Ability to work independently and in a team

Job description

Overview

Job Advert

Are you able to work weekends 23 hours per week and looking for a role where you can make a difference to a young person’s life?

As part of our new dedicated housing provision for 16-24 year olds based in Nottingham, YMCA Robin Hood Group are looking for responsible, trustworthy and compassionate people to join our Support Housing team to oversee the smooth running of our building and provide residents with support and care. This is your opportunity to be part of this from the very beginning!

Our Housing Duty Workers are at the heart and soul of our housing team; you will be the first person most of our residents contact, supporting them with anything they need while overseeing the smooth running of the building.

You will share in our belief that everyone should have a fair chance to discover who they are and what they can become.

Being a Housing Duty Worker is one of the busiest and most varied roles in our service; you will cover everything from support work, incidents, administration, security, fire safety, cleaning support, and anything else that might crop up while you are on shift. With a specific focus on supporting young people, you will enjoy variety, stay busy and thrive on the day-to-day unpredictability.

You will support our residents by:

• Being there to provide advice and assistance
• Providing keys/replacements where needed
• Collecting rent payments and dealing with queries or charges related to rent payments
• Ensuring residents understand their tenant obligations and their rights and responsibilities as outlined in the License Agreement
• Taking payments
• Providing first aid
• Responding to fire alarms
• Being a first point of contact when dealing with incidents, including emergencies, liaising with the police and other agencies to prevent damage or harm to residents and buildings
• Crisis management and incident reporting
• Undertaking facilities/domestic duties to maintain the upkeep of the building if needed

You will also support applications from prospective residents, helping with form filling and signposting other agencies who may be able to help them.

Working 23 hours per week across days, evenings and weekends. Our shift patterns are:

• Week 1 – 11am to 11pm
• Week 2 – 11pm to 11am

We have made sure our shift patterns are fully accessible by public transport no matter what time you start or finish. We have our own team of weekday Housing Duty Workers, so there is no need to work during the week unless you want overtime.

Why Work for Us?

We are looking for someone ideally with experience or interest in gaining experience working in supported housing with vulnerable adults and young people aged 16-24. We are happy to provide training and development to start a career in Housing. You will need to understand the needs of young people (aged 16–25) who may have drug, alcohol and other issues. Regardless of background, you should be confident dealing with difficult situations and handling conflict appropriately.

This role would suit you if you have experience or a desire to learn skills for social work, youth work, housing, drug and alcohol services, rehabilitation services, sociology, security and more.

This role will push your personal skills as we are looking for someone who can:

• Work with minimal supervision, use initiative, work alone and as part of a team
• Respond quickly and effectively to emergencies
• Deal with conflict, manage aggressive behaviour and diffuse situations effectively
• Talk to people of all backgrounds and abilities, with excellent communication skills
• Form and maintain relationships with appropriate professional boundaries, acting as a role model for residents

This post is subject to a satisfactory enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we be able to appoint to the role.