Part time Hotel Receptionist

The George Hotel Norwich; Norwich; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local hotel in Norwich is looking for a Part-time Hotel Receptionist. The role requires experience in hotel reception and involves managing guest check-ins, providing excellent customer service, and handling billing processes. Competitive pay of £11.44-£12.00 per hour with benefits including a company pension and employee discounts.

Benefits

Company pension

Employee discount

On-site parking

Qualifications

• 3 years experience in hotel reception is required.
• Strong communication skills are essential.
• Ability to handle guest complaints effectively.

Responsibilities

• Meet and greet guests upon arrival.
• Handle guest check-ins and check-outs.
• Maintain accurate guest billing processes.
• Administer general office duties.

Skills

Customer service

Guest relations

Communication

Problem-solving

Education

GCSE

Job description

Job Description:

Job information Part time Hotel Receptionist from the Company The George Hotel Norwich, located in the city Norwich in the country United Kingdom . This job opening requires a candidate with a GCSE education.

Job Responsibility:

We are looking for a fully experienced receptionist to cover between 2 to 4 shifts per week (approximately 16 - 32 hours ). Shifts are from 7am till 3pm or 3pm till 11pm.

Responsibilities include:

• Meeting, greeting and checking guests in and out of the hotel on our guestline system
• Attending to the needs of guests, to ensure a superb customer service experience.
• Building a good rapport with all guests and resolving any minor complaints/issues quickly to maintain high quality customer service
• Being responsible for accurate and efficient guest billing processes during your shift
• Undertaking general office duties, including correspondence, emails, filing and switchboard.
• Administering all routes of reservations to ensure that room bookings are made and recorded accurately.
• Ensuring that all reservations and cancellations are processed efficiently during your shift
• Keeping up to date with room prices and special offers to provide accurate information to guests.
• Reporting any maintenance, breakage or cleanliness problems to the maintenance team and housekeeping manager.
• Administering the general petty cash system and float in an accurate manner.
• Undertaking all training as required (e.g., first aid, health and safety, customer service).
• Adhering to all fire safety test procedures and assisting in the evacuation process in the event of fire.

Job Details:

Job Types: Part-time, Zero hours contract

Pay: £11.44-£12.00 per hour

Expected hours: 16 - 24 per week

Benefits:

• Company pension
• Employee discount
• On-site parking

Supplemental pay types:

• Tips

Experience:

• Hotel reception: 3 years (required)

Work Location: In person