Part Time Hotel Receptionist

Delta Hotels by Marriott Breadsall Priory; Morleymoor; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious hotel in Morleymoor is seeking a Receptionist to provide outstanding customer service and enhance the guest experience. This role involves greeting guests, managing check-ins, and coordinating with other departments. The ideal candidate will have strong communication skills and a genuine approach to guest interactions. Experience is preferred but passion for customer service is essential.

Qualifications

• Genuine and warm approach with standout people skills.
• Strong attention to detail and IT savvy.
• Good communication skills in English, both written and spoken.

Responsibilities

• Shape first and last impressions for guests.
• Work closely with other departments to enhance guest experiences.
• Assist with check-in and ensure guests leave happy.

Skills

Customer service skills

Attention to detail

IT proficiency

Good communication

Ability to work in fast-paced environments

Job description

Overview

What you’ll be doing?

As one of our Receptionist team, you may be the first or last person that our guests interact with and so your customer service skills will be up there with the best. From the arrival experience and throughout our guests stay, you have the ability to shape their first and last impressions, from your initial warm welcome to assisting check-in, through to ensuring they leave happy and content at check-out.

Yet the role is so much more than that, you’ll work closely with other departments to enhance the guest experience, answering incoming calls, allocating rooms and preparing our guests bills, your computer skills will be as good as your personal skills.

What you’ll need to be a Receptionist?

• To have a genuine and warm approach, with stand out people skills;
• Strong attention to detail and to be IT savvy, ensuring we ‘get it right first time’ whether that be someone’s room allocation, their bill or in just being intuitive enough to notice the details as small as what room they like, when they stayed last etc
• Good communication skills, and level of English – both written and spoken;
• The ability to work in a fast-paced environment with a ‘can do’ attitude & to love the buzz of being busy;
• Previous experience is preferred but we are more interested in your passion for great customer service and exceptional people skills