Part Time Hotel & Events Assistant

The Vale Resort; Pontyclun; On-site; GBP 40,000 - 60,000; Full time

Job summary

The Vale Resort is seeking dedicated individuals to join their Events team, providing exceptional service and ensuring guest satisfaction during events. If you have strong customer service skills and enjoy working in a vibrant hospitality environment, this is the opportunity for you. The role offers flexibility with full-time and part-time options, along with a range of attractive benefits.

Benefits

Retail & leisure discounts

Complimentary gym membership

Discounts for family and friends

Qualifications

• Excellent customer service skills and ability to work in a fast-paced environment.
• Knowledge of food safety and understanding of allergens is desirable.
• Committed to teamwork.

Responsibilities

• Ensure all events are set up according to function sheets.
• Provide exceptional customer service to guests.
• Maintain stock supplies throughout functions.

Skills

Customer service

Attention to detail

Problem-solving

Job description

Salary: Up to £12.35 per hour

Contract: Full Time & Part Time, Permanent

Location: Vale Resort

How to apply: Send your CV to [e-mail]

The Vale Resort is a premier 4-star resort offering far more than your luxury hotel. With 143 bedrooms, our resort also has 2 championship golf courses, Wales’s largest spa, an award-winning restaurant, and exceptional sporting facilities – making us one of the UK’s most desirable hospitality workplaces.

We pride ourselves on creating memorable experiences for our guests while fostering a supportive environment for our employees.

In recent years the expansion of our Resort includes Hensol Castle, transformed into a luxury and unique wedding and events venue. Recent renovation of the Grade I listed Castle has now opened 20 luxury bedrooms along with our award-winning Distillery, gin school and visitor attraction tucked away in the cellar.

About The Role

Working as part of the Events team you will provide exceptional service to our guests, exceeding expectations, along with:

• Ensure all events are set up in line with the function sheets.
• Approach and acknowledge all guests, always ensuring exceptional customer service.
• Awareness of menus, wine list and banqueting etiquette.
• Maintain stock supplies throughout the functions.
  
  

About You

• You'll have excellent customer service skills and enjoy working in a fast-paced environment
• Knowledge of food safety and an understanding of allergens is desirable
• Excellent attention to detail and problem-solving skills
• Committed to working as a team
  
  

What’s In It For You

As an employee you can enjoy a range of incredible perks, including retail & leisure discounts and complimentary gym membership together with discounts for the driving range, food, drinks and accommodation along with several benefits and awards for continued service …. just to name a few! We also extend our discounts to family and friends, so they don’t feel left out!

About the Vale Resort – part of the Leekes Retail & Leisure Group:

Established in 1897 as an ironmonger in the Welsh Valleys, the Leekes Retail and Leisure Group has grown and diversified over the last 120 years. It remains a family business run by the fourth generation with the group now including 4 large home department stores, a furniture store- Park Furnishers in Bristol, a builders’ merchants, two four-star hotels – the Vale Resort and a 17th century grade I listed castle Hensol Castle, as well as gin distillery and visitor centre.