Part Time Guest Service Assistant

Aimbridge; Lanark, Glasgow; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking enthusiastic Guest Service Assistants to join their team. In this dynamic role, you will be the face of the hotel, ensuring every guest feels welcomed and valued. Your responsibilities will include greeting guests, managing check-ins and check-outs, and providing information about local attractions. With a focus on exceptional service, you'll play a crucial role in maintaining the hotel's reputation. This forward-thinking company offers a range of perks, including flexible working opportunities, career breaks, and generous holiday allowances, making it an exciting place to grow your career in hospitality.

Benefits

Hotel discounts portfolio wide

Wagestream

24/7 access to employee assistance programme

Career and lifestyle breaks

Volunteer days

Minimum 28 days holiday

Staff Meals on Duty

Flexible working opportunities

Employee of the month scheme

Trip Advisor Bonus

Qualifications

• Excellent communication skills are essential for interacting with guests and colleagues.
• Strong organizational skills to manage guest reservations and operations.

Responsibilities

• Provide top-level customer service by greeting guests and assisting with check-in/out.
• Handle inquiries, complaints, and maintain a clean workspace.

Skills

Communication Skills

Organisational Skills

Attention to Detail

Technical Skills

Tools

Microsoft Office

Hotel Management Software (Opera, Fidelio)

Job description

Who are we?

Aimbridge EMEA are part of a larger family called Aimbridge Hospitality with a combined total of 1400 hotels globally. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

What is in it for you?

As part of the Aimbridge family, you will have access to a suite of benefits that include:

• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme.
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Volunteer days – Up to two days per year to support a charity of your choice.
• Minimum 28 days holiday.
• Staff Meals on Duty.
• Flexible working opportunities.
• Employee of the month scheme with financial bonus.
• Trip Advisor Bonus - We love our staff being mentioned & recognised online. For every mention you will receive a £5 bonus.
• Guaranteed day off on your birthday & Reward on MO.
• Friends & family rates at dozens of Aimbridge EMEA Properties.
• An opportunity for you and a friend to stay overnight in the hotel on completion of probation period.

A day in the life of…

Our Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check-in and check-out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. You’ll have the ability to remain calm and professional in high-pressure situations, which will ensure that our guests have a positive experience and feel welcomed and valued during their stay, impacting the success and reputation of our hotel.

As an integral part of our hotel's operational team, you’ll offer support to colleagues across all areas of the business to ensure a first-class guest experience.

What do we need from you?

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’.

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.