Part Time Guest Service Assistant

Aimbridge; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel management company in Glasgow is seeking a Guest Service Assistant responsible for providing exceptional customer service. You will greet guests, assist with check-in/check-out, and manage reservations. Ideal candidates should possess excellent communication and organisational skills, attention to detail, and basic computer proficiency. This role comes with various employee benefits and opportunities for professional growth.

Benefits

Hotel discounts portfolio wide

Wagestream - Stream pay as earned

Employee assistance programme

Flexible working opportunities

Employee of the month scheme with financial bonus

Qualifications

• Excellent verbal and written communication skills are essential.
• Good organizational skills to manage guest reservations and smooth operations.
• Detail-oriented to ensure accurate guest information and bookings.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Handle inquiries and complaints professionally.
• Provide information about local attractions.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Tools

Microsoft Office

Hotel management software systems (Opera, Fidelio)

Job description

Who are we?

Aimbridge EMEA are part of a larger family called Aimbridge Hospitality with a combined total of 1400 hotels globally. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

What is in it for you?

As part of the Aimbridge family, you will have access to a suite of benefits that include

• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Volunteer days – Up to two days per year to support a charity of your choice
• Staff Meals on Duty
• Flexible working opportunities.
• Employee of the month scheme with financial bonus
• Trip Advisor Bonus - We love our staff being mentioned & recognised online. For every mention you will receive a £5 bonus.
• Friends & family rates at dozens of Aimbridge EMEA Properties
• An opportunity for you and a friend to stay overnight in the hotel on completion of probation period

A day in the life of…

Our Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check-in and check-out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. From serving drinks at the bar, and meals at the restaurant, you’ll have the ability to remain calm and professional in high-pressure situations which will ensure that our guests have a positive experience and feel welcomed and valued during their stay, which impact the success and reputation of our hotel.

As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first-class guest experience.

What do we need from you?

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.