Part Time GP Surgery Receptionist

Benfleet Surgery; United Kingdom; On-site; GBP 10,000 - 13,000; Part time

Job summary

A local GP practice is seeking a friendly and efficient GP receptionist to join their team. The role involves managing patient appointments, handling enquiries, and assisting with administrative tasks. Previous experience is desirable but training is provided. The position is part-time (12 hours minimum) with £12.21 per hour pay and potential for increased hours through covering staff absences. Position starts by September 2025.

Benefits

Free parking

On-site parking

Qualifications

• Previous experience in a healthcare or receptionist role is desirable but not essential.
• Ability to work calmly under pressure and multitask effectively.
• Commitment to providing outstanding patient care and maintaining confidentiality.

Responsibilities

• Welcoming patients and visitors in a warm and professional manner.
• Managing appointments and patient registrations via the practice’s booking system.
• Answering telephone calls and dealing with patient enquiries promptly.

Skills

Excellent communication skills

Organisational skills

Ability to multitask

IT literacy

Customer service orientation

Tools

Microsoft Office applications

Appointment booking systems

Job description

Applicants for a similar job posted in June 2025 for a role with more hours are welcome to apply to this role should they wish.

Job Summary:
We are a small but busy GP practice committed to providing high quality care to our patients. We are looking for a friendly, organised and efficient GP receptionist to join our team and help ensure the smooth running of the surgery.

The reception team comprises of 3 staff members and with one leaving we are looking for one applicant to start soon.

Reception shift hours are:

Monday - Thursday 08:00 - 14:00 and 14:00 - 18:30.

Friday 08:00 – 14:00

Please note we are currently seeking an applicant to cover:

Tuesday: 08:00 - 1400

Friday: 08:00 - 1400

This is 12 hours a week as a minimum. You MUST be able to cover receptionist sickness at short notice and annual leave.

Past experience has shown this role over a period of year on average would do just over 15 hours a week due to covering other staff of annual leave.

This role will suit candidate who enjoys meeting people with no other commitments and are able to be flexible so as to cover leave and sickness of other staff.

Employee must be free to start working 1st September 2025 but if circumstances allow they may start working earlier than this.

Key responsibilities and duties can include but are not limited to:

Welcoming patients and visitors in a warm and professional manner.
Managing appointments and patient registrations via the practice’s booking system
Answering telephone calls and dealing with patient enquiries promptly and courteously
Act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team.
Handling patient records and maintaining confidentiality at all times
Assisting with administrative tasks as required to support the clinical team. This can include processing prescriptions, managing patient records, supporting digital triage, distributing documents, scanning and coding information and contributing to the cleanliness and safety of the environment.
Ensuring compliance with data protection/confidentiality and NHS guidelines
Opening and closing doors at the beginning, and end of day
The performance of any other reasonable duties requested by the doctors/nurses/practice manager.
Person Specification:

Previous experience in a healthcare or receptionist role is desirable but not essential – full training will be provided.
Excellent communication and interpersonal skills with experience in working with the general public.
Ability to work calmly under pressure and multitask effectively
Strong organisational skills and attention to detail
IT literate with good experience of Microsoft Office applications. Previous experience in using appointment booking and patient record systems is desirable but not essential as training will be provided.
Commitment to providing outstanding patient care and maintaining confidentiality
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. In addition two suitable references will also be required.

Job Type: Part-time

Pay: £12.21 per hour

Benefits:


Free parking
On-site parking
Schedule:


Monday to Friday
Work Location: In person

Application deadline: 15/08/2025

Reference ID: BS202507