Part time - Front of House Team Member

Butcombe Pubs & Inns; Dalwood; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join our vibrant team as a front of house member at an award-winning pub in the Cotswolds. You'll deliver exceptional hospitality while working in a beautifully refurbished environment, and enjoy numerous benefits, including competitive pay and access to exclusive discounts. We prioritize mental health support and personal development, ensuring a rewarding work experience.

Benefits

Competitive hourly rate plus tips

Access to cash-back platform for major retailers

Industry-leading training and development

50% off food on shift

Supportive work environment for mental health awareness

Qualifications

• Experience in hospitality or customer service is preferred.
• Ability to work well in a team and maintain high service standards.

Responsibilities

• Deliver bar and waiting hospitality to customers.
• Maintain a welcoming and positive atmosphere.

Skills

Hospitality

Customer Service

Teamwork

Job description

We are a bold, award-winning business who pride ourselves in empowering our teams with the autonomy to operate boutique, premium businesses that ‘wow’ our customers within an industry-leading environment. We run friendly, welcoming, and positive pubs, restaurants and hotels with high standards and take a different approach to others; always striving to be the best we can be.

We are looking for a front of house team member to join the family. This role encompasses delivering amazing bar and waiting hospitality to our customers.

Welcome to The Beckford, a beautiful 18th century Cotswold pub in the village of Beckford, near Tewkesbury. Newly refurbished, expect cosy interiors, traditional pub charm and open fires inside, with spacious beer gardens and a heated pergola terrace outside.

With 12 boutique bedrooms full of comfy furnishings and personal touches, we offer the ideal base for exploring the delights of the Cotswolds, and easy access to Cheltenham, Stratford upon Avon, and the M5.

Our kitchen team is passionate about creating exciting seasonal dishes and pub classics with quality local produce and ingredients, supported by our very own kitchen garden. Behind the bar it’s all about our award-winning Butcombe ale and cider, and a great wine list.

If you’re planning an event, big or small, we’d love to hear how we can help. Our garden marquee is perfect for large weddings and events, while our private dining room offers an impressive space for smaller gatherings

What’s in it for you?

• The chance to work for an award-winning business. We have won the Best Food offer (2019 & 2020) and Best Managed Pub Company (2021) at The UK Publican Awards. You will be working with some of the most talented people in the industry.
• Access to Liberation Life - an incredible platform where you can earn cash-back with major retailers, save money on your purchases including holidays, groceries, gifts and much more!
• The opportunity to work for a diverse, eclectic company and gain experience in a range of businesses and food offers. We take a collaborative approach to business development; we want your ideas!
• A competitive hourly rate plus an equal share of great tips.
• Access to industry leading training and development. We offer bespoke training plans as part of our ‘Pillars of Progression’ programme.
• We offer additional support and coaching from our talented managers.
• You will work closely with some of the best locally sourced food and drink produce, including our own, award-winning beer!
• We will back with you the tools you need to do a great job and have invested significantly in our properties.
• The buzz that comes with team parties, events, training courses, great suppliers and some of the industry’s best team rewards, discounts and benefits (including 50% off food on shift).
• A business who cares about you. We are ambassadors for the Burnt Chef Project fighting the stigma of mental health and working with them to train and support our teams. We also offer an Employee Assistance Program that is there 24/7 to provide you with support.