Part-Time Evening Room Attendant (20-Hour)

TN United Kingdom; London; On-site; GBP 20,000 - 24,000; Part time

Job summary

An exceptional opportunity awaits as a Part-Time Evening Room Attendant at a luxurious hotel in London. Join a team dedicated to delivering outstanding service in a historic setting. You'll ensure guest rooms are immaculate and provide a memorable turn-down service, all while working a balanced schedule of 20 hours per week. This role is perfect for those who thrive in a dynamic environment and are committed to exceptional hospitality. Enjoy a supportive work culture that values your contributions and offers numerous benefits, including generous holiday allowances and employee discounts.

Benefits

28 days holiday

Staff meals

Free uniform dry cleaning

Pension contributions

Sick pay

Life assurance

Employee discounts

Development programs

Qualifications

• Proven ability to provide high service levels under pressure.
• Excellent communication and customer service skills.

Responsibilities

• Provide turn-down service following hotel procedures.
• Maintain cleaning equipment in good condition.
• Interact positively with guests.

Skills

Customer Service

Communication Skills

Attention to Detail

Ability to Work Under Pressure

Job description

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Part-Time Evening Room Attendant (20-Hour), London

Company Description

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses, synonymous with luxury, glamour, and extraordinary adventure.

This Grade II* listed Edwardian building has been transformed into a hotel with 120 rooms and suites, 85 branded residences, nine restaurants, three bars, a Guerlain spa, Pillar Wellness, and a grand ballroom, The Whitehall.

Guests are invited to discover new emotions and connections within these storied walls, where legendary statesmen and women once shaped the modern world. At Raffles, you arrive as a guest, leave as a friend, and return as family.

Job Description

An exceptional opportunity for a Part-time Evening Room Attendant to join the Rooms Department at Raffles London at the OWO.

Reporting to the Assistant Executive Housekeeper, you will deliver evening service, ensure the cleanliness of guest rooms and corridors to Raffles standards, and support the turn-down service according to guest preferences. You will maintain cleaning equipment and storage rooms, work closely with the night porter to provide supplies, and act as an ambassador of Raffles values during interactions with guests and colleagues.

This role offers a work-life balance with operational hours of 20 hours per week, 4 days, from 18:00 to 23:00.

Responsibilities

• Provide turn-down service following hotel procedures.
• Deliver service timely and according to guest preferences.
• Support morning shifts with cleaning tasks.
• Maintain cleaning equipment in good condition.
• Report damages or losses to linen, furniture, or equipment.
• Use appropriate cleaning chemicals on all surfaces.
• Ensure service area is well-stocked and clean.
• Report equipment issues promptly.
• Perform duties with care to ensure guest satisfaction.
• Interact positively with guests.
• Perform other duties as assigned, including working in different departments.
• Maintain a clean, efficient, and high-standard floor area.
• Participate in daily departmental meetings.
• Maintain professional grooming and uniform standards.

Candidate Profile

• Proven ability to provide high service levels under pressure.
• Excellent communication and customer service skills.
• Willingness to contribute to a 24-hour operational schedule when needed.
• Enthusiastic and committed to delivering exceptional service.
• Team player, professional, well-groomed, and detail-oriented.

Additional Benefits

Join our team and enjoy benefits such as 28 days holiday (plus extra for service), staff meals, free uniform dry cleaning, pension contributions, sick pay, maternity/paternity/adoption pay, life assurance, employee assistance programs, season ticket loans, employee discounts, development programs, and more.

Raffles Values

• Be You: Show personality and flair.
• Be Kind: Demonstrate humility and generosity.
• Be Happy: Spread joy and positivity.
• Be Confident: Share knowledge openly.
• Have Your Purpose: Make a tangible impact through care and responsibility.