Part- Time Evening Room Attendant

RAFFLES; London; On-site; GBP 60,000 - 80,000; Part time

Job summary

Join Raffles as a Part-Time Evening Room Attendant in London, where you will provide exceptional guest service and uphold the luxury standards of this prestigious hotel. The role involves evening room service, maintaining cleanliness and safety, and working closely with the team. We offer competitive pay and excellent benefits including holiday leave and employee discounts.

Benefits

28 days holiday including bank holidays

Length of service awards

Life Assurance

Enhanced sick/maternity/paternity/adoption pay

Free dry cleaning

Season ticket loans

Employee discounts

Development programs

Qualifications

• Exceptional cleaning and service skills.
• Professional appearance and grooming.
• Ability to work under pressure and in a team.

Responsibilities

• Deliver evening service and maintain guest rooms to Raffles standards.
• Provide turn down service and assist with morning shift cleaning.
• Report damage and maintain cleaning equipment.

Skills

Attention to detail

Teamwork

Communication skills

Time management

Customer service

Job description

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Part- Time Evening Room Attendant, London

Client: Raffles

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: bf611ee5f770

Job Views: 12

Posted: 17.06.2025

Expiry Date: 01.08.2025

Job Description:

Scope Of Position

To deliver evening service, ensure cleaning, maintain guest rooms and corridors up to Raffles standards. Ensure turn down service is delivered timely and according to guest preferences. Maintain cleaning equipment and storage rooms to ensure an outstanding 5-star environment and seamless guest experience. Work closely with the night Porter to provide necessary supplies and amenities, maximizing guest satisfaction through intuitive service. Act as an ambassador of Raffles Values during interactions with guests and colleagues.

Responsibilities

Operation

• Provide timely turn down service according to guest preferences.
• Support morning shift with cleaning upon guest arrival.
• Maintain cleaning equipment in good condition.
• Report any loss/damage to linen, furniture, fixtures, or equipment to supervisor.
• Use appropriate cleaning chemicals as per standards and training.
• Ensure service area is stocked with necessary products and always clean.
• Report issues like equipment and light bulb damage promptly.
• Report and handle lost property according to policy.
• Perform duties with care, ensuring guest satisfaction.
• Respect guest privacy by maintaining quietness and respectfulness.
• Maintain a clean, efficient “5 Star” floor section aligned with Raffles standards/LQA.
• Participate in daily departmental meetings.
• Perform additional duties in absence of line manager or senior staff, including working in different departments or restaurants.

Health and Safety

• Report and rectify hazards immediately.
• Be familiar with departmental Fire, Emergency, and Bomb procedures.
• Ensure safety of persons and property by adhering to laws and ordinances, and anticipating hazards.
• Promote awareness of Health and Safety in all tasks and activities.

Qualifications, Skills & Experience

Essential

• Exceptional cleaning and service skills with attention to detail.
• Enthusiasm and commitment to delivering top service and experiences.
• Ability to work within a team.
• Professional appearance and grooming.
• Proven high service levels under pressure.
• Excellent communication and customer service skills, written and spoken.
• Strong time management, multi-tasking skills, and professionalism.
• Willingness to contribute to a 24-hour operation when needed.

Desirable

• Experience in luxury hotel environments with LQA, Forbes 5*, or similar standards.

Additional Information

Why join Raffles?

Benefits include competitive salary, 28 days holiday (including bank holidays), length of service awards, Life Assurance, enhanced sick/maternity/paternity/adoption pay, free dry cleaning, season ticket loans, employee discounts, development programs, and more.

Raffles Values:

Be You: Show creativity, innovation, and enthusiasm.

Be Kind: Demonstrate humility and generosity.

Be Happy: Uplift colleagues and guests with positivity.

Be Confident: Share knowledge and skills openly.

Have Your Purpose: Care and responsibility to make a tangible impact.