Part-Time Dealership Host

Sytner Group; Knutsford; On-site; GBP 10,000 - 40,000; Part time

Job summary

Sytner Group seeks a friendly and enthusiastic Part-Time Dealership Host for its Bentley Manchester location in Knutsford. This role involves welcoming customers, managing showroom visits, and handling incoming calls, ensuring an exceptional service experience. Candidates should possess prior reception or hosting experience and exhibit excellent communication and organizational skills.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity, and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Qualifications

• Reception/Host or ‘Front of House’ experience required.
• Ability to transfer calls efficiently.
• Genuine passion for customer service.

Responsibilities

• Welcome customers and manage their visits efficiently.
• Direct incoming calls to the correct department.
• Offer refreshments and maintain a welcoming atmosphere.

Skills

Proactive communication

Attention to detail

Organizational skills

Job description

About the role

Bentley Manchester in Knutsford Cheshire is looking for a friendly and enthusiastic Part-Time Dealership Host to join our fantastic Welcome team! As a Sytner Host, you should share your passion for our brand every day and immerse customers in the world of Bentley. You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the diallers to the right department promptly.

Our Dealership Hosts work a variety of full and part-time flexible patterns, which can typically include weekends, to ensure we provide our customers with the highest possible levels of service.

About You

You will be the first impression on the phone for our clients and guests – so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of visitors to our showroom, ensuring each customer and guest feels they have received a uniquely personal and bespoke service. To provide the best service, you'll need to be: a proactive communicator with our management and dealership teams, innovative in creating experiences, and someone who uses their initiative to delight customers. You should also be able to collate customer knowledge, anticipate needs, and have excellent organisational and preparation skills, coupled with a genuine passion for detail.

When applying for this role, please consider that we require candidates to have Reception/Host or ‘Front of House’ experience as a minimum requirement.

Why Sytner?

Sytner Group offers an industry-leading benefits package and is passionate about continuous improvement and creating an environment where everyone feels valued, appreciated, and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and behaviour are important. We foster a working environment that values and respects each individual's contribution, supporting colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for adjustments to the recruitment process.

For more information about reasonable adjustments and the recruitment process, please click here.

Unsure? Read on…

We represent over 23 of the world's most prestigious vehicle brands across 140 UK dealerships. We pride ourselves on developing talent and building careers. Our colleagues recently scored Sytner Group an outstanding 89% on our engagement survey.