Part-Time Customer Services Assistant at Central Co-op, Birmingham

HipHopTune Media; Birmingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join a dynamic team as a Customer Services Assistant in Birmingham, where your passion for customer service will shine. This part-time role offers a chance to engage with customers, assist in daily store operations, and promote community spirit. With no prior experience required, this is an excellent opportunity for those eager to learn and grow in a supportive environment. Enjoy competitive pay, flexible shifts, and a range of fantastic perks that enhance your work-life balance while making a real difference in your community.

Benefits

Colleague discount up to 20%

Retail discounts

Holiday buy

Colleague recognition

Enhanced family friendly policies

Colleague Dividend

Paid time for volunteering

Healthcare Cashplan

Company Pension

Life Assurance

Qualifications

• No prior experience required; a positive attitude and willingness to learn are essential.
• Flexibility in working hours, including evenings and weekends, is beneficial.

Responsibilities

• Support daily store operations including checkouts and shop floor tasks.
• Promote membership benefits and engage with customers to enhance their experience.

Skills

Customer Service

Communication Skills

Flexibility

Teamwork

Job description

Part-Time Customer Services Assistant at Central Co-op, Birmingham

Are you passionate about providing excellent customer service? Central Co-op in Birmingham is looking for a friendly and dedicated Customer Services Assistant to join their team for a part-time role (15 hours weekly). No prior experience is required—what matters most is a positive attitude, a willingness to learn, and a strong desire to deliver exceptional service.

This role is perfect for someone with a warm and friendly character who enjoys engaging with customers, whether it’s through listening, assisting, or offering solutions. If you take pride in your appearance and actions and are committed to doing your best every day, this is the ideal opportunity to grow and develop in a supportive environment.

Apply now to become part of a well-respected co-operative committed to its members and community.

About Central Co-op

Central Co-op is more than just a business—it’s a co-operative. As a co-op, it is owned by its Members, which include the colleagues working within the organisation, as well as the hundreds of thousands of people who shop at its supermarkets and florists or benefit from its funeral services.

An independent Co-operative Society, Central Co-op has evolved over time, with a history rooted in the merger of the Anglia and Midlands Co-operative Societies, making it one of the largest independent retail co-operatives.

While Central Co-op is distinct from The Co-op Group, it is still guided by the same core co-operative principles. With its Support Centre located in Lichfield, the co-op operates across 19 counties, including the East and West Midlands, Yorkshire, Suffolk, Norfolk, Bedfordshire, Cambridgeshire, Oxfordshire, Gloucestershire, and Wiltshire.

Position: Customer Services Assistant

Salary: £12.40 per hour

Job Type: Part-Time

Location: Birmingham

About the Role

What will you be doing?

If you’re interested in being part of a passionate, motivated team, committed to providing excellent service to our customers, members, and communities, keep reading!

We’re looking for enthusiastic people who want to make a difference by helping our communities and customers when they need us most.

As part of a multi-skilled team, you will cover different and diverse tasks in a fast-paced and active setting. You’ll support the daily running of the store, working on:

1. Checkouts
2. The shop floor
3. Administration
4. The in-store bakery

You will promote the benefits of membership to customers, encouraging people to join and have a say in how we are run.

Each day offers new experiences and opportunities to impact and improve the lives of those around you.

Qualifications

How will I know if I am right for this role?

At Central Co-op, everyone’s welcome.

• If you have flexibility in your working hours (including availability on evenings and weekends) our stores can offer you a wide variety of shifts.
• You’ll have a chance to work alongside the whole in-store team, passionate about delivering exceptional service every day, making sure we are there when our customers need us.
• You don’t need any prior experience, you just need to show pride in your appearance and actions, be willing to learn, and have a desire to do and be your best.
• A warm and friendly character, you will love talking and listening to our customers, you’ll actively play a part in the community spirit of the store and become a valued member of the Society.
• We can assist you with building skills that can take you wherever you want to go, helping you to achieve your goals. With the training, coaching and guidance offered to you, opportunity to progress is in your hands.

In addition to our competitive salaries, our colleagues also benefit from:

• Fantastic colleague discount- including a discount of up to 20% on our products.
• Retail discounts- our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
• Holiday buy- colleagues can buy up to a week extra of annual leave each year
• Colleague recognition- we celebrate our colleague’s achievements both personally and professionally
• Enhanced family friendly policies- to help you feel fully supported during any significant life events.
• Colleague Dividend- We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
• Paid time for volunteering- we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
• Give as you earn- helping you support charities which mean something to you.
• Healthcare Cashplan- your wellbeing is important, so you’ve got the opportunity to contribute into a voluntary plan that helps pay towards a range of healthcare expenses.
• Company Pension- you can access a company pension scheme with us as well as access to Pension wellbeing information.
• Life Assurance- after an initial qualifying period, you’ll get free life assurance cover, that pays your nominated beneficiary if you die while you’re working for us.
• Personalised learning and development- with easy access to a wide range of training programmes
• We’ve got you – our new colleague wellbeing campaign, making wellbeing benefits and resources accessible and relevant to the role that you do.
• iTrent Financial Wellbeing (Wagestream)- offers something for all our colleagues, whether you want to track your finances, save some money, or access up to 50% of your earned pay flexibly in a way that suits you.
• Workflex- all of our flexible working options in one place, including our 4 day working week / 9 day fortnight and hybrid working options.