Part Time – Customer Services and Sales Administrator

Prince Personnel; Telford; On-site; GBP 25,000 - 30,000; Part time

Job summary

A growing business in Telford is seeking a part-time Customer Services and Sales Administrator. The role involves providing excellent customer service, managing sales orders, and supporting the sales team. Ideal candidates will have strong communication skills and a proactive approach to teamwork.

Qualifications

• Previous experience in an administrative or customer service role.
• Willingness to learn new skills and undertake training.

Responsibilities

• Answer customer emails and monitor the sales inbox.
• Organise transport within the UK and abroad.
• Enter sales orders and customer information into the CRM system.

Skills

Communication

Interpersonal Skills

Attention to Detail

Teamwork

Independence

Tools

CRM System

Job description

Part Time – Customer Services and Sales Administrator

We are working with an established, growing business based in Telford that is looking to recruit a Customer Services and Sales Administrator to join their team. You will report to the Operations Manager and work closely with the Customer Service and Sales Coordinator to provide excellent customer service and sales support, helping to meet company targets and objectives. Our client values responsibility and quality in work, acting in the best interests of colleagues and the company at all times.

The ideal candidate will have previous experience in an administrative or customer service role, be a good team player with a positive outlook, and possess good attention to detail. Willingness to learn new skills and undertake training is essential. Excellent communication and interpersonal skills are required, with confidence to liaise directly with stakeholders and suppliers. You should be able to work independently and as part of a team.

Responsibilities

• Answer customer emails and monitor the sales inbox.
• Organise transport within the UK and abroad.
• Respond to customer queries promptly.
• Enter sales orders and customer information into the CRM system.
• Produce order acknowledgements.
• Update the Telford & EMEA sales dashboard.
• Maintain confidentiality at all times.
• Show willingness to learn new skills and undertake training.
• Perform your role to the best of your abilities and seek help when needed.
• Attend meetings and take notes as required.
• Respond promptly to customer queries received via email and phone.
• Perform any other tasks reasonably requested by management.

Skills and Experience

• Work well both as part of a team and independently to ensure efficiency.
• Proactively build and maintain positive customer relationships.
• Plan and manage your workload effectively.
• Collaborate with colleagues in the US.
• Enter sales orders and customer data into the CRM system and produce acknowledgements.
• Maintain confidentiality at all times.
• Show willingness to learn and undertake training.
• Perform your duties diligently and seek guidance when necessary.
• Respond promptly to customer queries via email and phone.
• Carry out any other tasks reasonably requested by management.

The application process:

Our mission is to support our clients in creating an inclusive, diverse workforce. We are committed to a barrier-free recruitment process. If you require reasonable accessibility adjustments during the application process, please inform us early.

We will review your details and notify you within 72 working hours if we are progressing with your application. If you do not hear from us, your details will not be retained. We encourage you to respond to future roles we advertise. Best wishes in your job search.

£27,000
Ref DE26519
First advertised: Tuesday, 13th May 2025

£25,000 – £30,000 DOE (OTE up to £40,000)
Ref DE26536
First advertised: Tuesday, 13th May 2025